GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.7/5
Problem not resolved
Tech was there to fix my oven for warranty service. Tech was not familiar with my appliance. Instilled no confidence that he knew what he was doing. Stated all parts tested fine yet there was NO power to the appliance…so how could it be tested properly. Left visit stating I needed an electrician.
John M,
Harrisburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759795147293
5th repair service in the last couple months
Nice enough guy. Dishwasher still leaks. Scheduled the 10 service call. This company didn't show up for four of the service appointments.
Richard O,
Park City, KSCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1757972280478
Refrigerator repair
The tech Jeff was excellent. However it took 3 weeks to finally repair the frig!!! Due to numerous rescheduling from the automated system. I repeat 3 weeks. … Unacceptable … I spent a good 9 hrs of my time trying to pursue contact on the rescheduling issues, not to mention lost wages from waiting for the repair tech and then they overbooked their tech so couldn't get here. So generally notified me late in the day. I hope the repair works!!!
Jim D,
Chagrin Falls, OHCustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1751664600418
???
Ignacio was very polite and on time. Could not fix microwave because the part came damaged. He had to reorder and reschedule another appointment.
Annette B,
Yuma, AZCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1738362671803
Issues with scheduling and install
The first issue was a replacement part that was damaged in the mail. Second issue was a scheduling error that forced a rescheduling. Third issue was the installer claimed the cabinetry around the microwave prevented him from removing the microwave from the wall forcing another rescheduling, despite my son and I taking 5 minutes to remove the microwave. Finally, my son and I had to reinstall the microwave on the wall because the tech replaced the part and left.
Brad M,
Gainesville, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727731777823
Missed appointment last week
Last Wednesday waited all day for nothing! Never showed up! Nothing to do with the tech guy, Donald!
Fred L,
Austin, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697665251114
Didn't want to be here
Larry was ready to leave before he even arrived . He left his van running in my driveway and assured me the repair would be finished before I needed to leave in 25 minutes. He admitted he didn't know the task he was sent to complete when I asked how long he would need. He gouged my vinyl floors with the feet of the built-in oven trying to move it by himself and proceeded to scold me loudly when he shocked himself trying the remove the burner assembly. Larry claimed we should have had the power to the unit shut off or had it unplugged when he arrived . I explained I wasn't notified of this and have never been told that in previous repairs. He needed another person (my husband or me) to hold the stovetop in order to install and uninstall the burner assembly and had us going up and down the stairs to open and close off the breakers. He was disorganized in returning the unit to finished assembly , didn't check some of the wire connections until I noticed they were hanging loose, and didn't even turn the newly replaced burner on to check it for function before he signed on a line for me . When I asked he said I didn't need to sign anything. I've never had a Sears technician like this before and I've always purchased through Sears with extended warranties. Losing Sears I'm Topeka was a sad time for me
Gilay A,
Topeka, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697060132439
Focused on upsell & not neutral
Technician offered several times to schedule a repair for me assuming that the claim would be denied. She made it clear that some nearby pieces may also 'break' so I should be prepared for additional charges. Add this to her assurances that she was impartial and was only there to document the issue - not offer an opinion, even though she seemed to be giving the extended warranty company what was needed to deny the claim. She confirmed that the issue was definitely NOT the usual customer caused issues, but said she wasn't really able to confirm that there was damage. When the warrantor asked her for an estimate, she deliberately added all the pieces that she might damage during a repair attempt which drove the claim up significantly.
Debbie B,
Smithfield, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695944840222
Nice guy; unexceptional work
Joe was courteous and friendly. But his work didn't show us diligence or care. He was very quick to diagnose the issue and declare it solved, seeking no further cause of the problem. I complained about a sound which he dismissed. He also failed to properly close up the drain pump cover. But the first time we ran the dishwasher it had issues again...and this time leaked water. We had to make a second service call!
Richard D,
Maineville, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693345016509
No communication
Both staff walked in . I was on the phone and told them to wait. They continued to do what they needed to do without communication. I was working and I was interrupted. No courtesy or manners. At the end they left . The main person came back in and said everything was done. Did not test it with me or anything. I know they already had a concept of my family but the professionalism should not be determined on assumptions.
Claudia D.,
Manteca, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692313430651