GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.7/5
Good
Would have liked your service staff to have vehicle and or uniform to identify your company. He had me turn off electric to oven for 5 minutes to reset computer board. Since he left beep sound does not work and clock goes dark/blank. I need someone to please return for service. Thank you
Pam C,
Columbia, MDRefrigerator Repair
Very poor experience with the company and scheduling. Poor communication.
Kiernan A,
Vacaville, CAOven repair
He did ok job. It seem he was familiar with the oven. The front glass control panel is held on by a sticky tac. He used the tape I had holding it on. I got one error code of 0F7F already this is same problem that started the issue. Before
Jerry P,
Ardmore, OKRandall
He did a great job! Arrived when expected and solved the problem with my oven very quickly.
Robert Guida,
Ferriday, LANew Problem
My disposal was fine yesterday, but I just tried it for the first time since you came to fix my dishwasher today, and something is wrong with it. It's making a loud noise and something seems loose in it.
Susan F,
Memphis, TNSamuel Fridge Repair
Samuel seemed very nice and knowledgable, however the ice maker is not working now since he serviced it. We need for him to come back... I checked the ice maker this morning and its still not making ice. I wonder if the valve to the water supply is shut off and he didn't turn it back on.??? The valve I think is in the back of the fridge. Please call and come back out.. Not Happy at all!!
Olivia G,
Olathe, KSDishwasher
Not A pleasant disposition, please call me at 9496809044. Thank you Jewell Massee.
Jewel M,
Riverside, CAservice
The technician was Very professional and knowledgeable however, there are no parts available for the appliances. Therefore, my issue was not resolved. However, no reflection on him.
Susan R,
Folsom, CADishwasher Repair
Luis was fine I did not have an issue with Luis. My issue is with Sears. My appointment was from 8 am until 12 pm. I have received several emails and text with Sears confirming the time throughout the week and on the same day of the appointment. At 12:30 when I had not heard from anyone I attempted to call Sears who connected me with someone from another country who I could not understand. I was sent to someone else by the name of Debbie. After I asked where the service advisor was she said just a minute and transferred me back to someone I could not understand. HORRIBLE SERVICE! After I hung up from that person without a resolution I received a text saying my advisor will show up between 1 and 2:06. At 1:50 Luis called to say he is on his way and should be by me in 25 minutes, it was 40 minutes. Again Luis was fine Sears sucks for NOT communicating properly and have people working the phone who don't know and don't care. Training is helpful...I would love to hear from someone of a higher pay grade to explain why that happened and why should ever use Sears again.
William M,
Hollywood, FLUnhappy
Richard was hey honest. He told me they don't repair my type of ice maker. What upsets me is that I did a chat with Sears home service and gave them all the information and they said they were reviewing my information to make sure they had the necessary parts to make the repair. I sent them pictures and the make and model number. But when Richard arrived he told me right away that they do not repair these type of ice makers I'm sure my First American Home warranty will not reimburse me for the 85.00 I paid up front to have it repaired Richard was good but Sears Home Services really disappointed me
David T,
Granbury, TX