GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Great Technicians—Terrible, Terrible Website
I have used Sears appliance repair for years but communicating with the repair website is a nightmare. The technicians, once they reach your home, are usually knowledgeable, diagnose the problem and fix it promptly. Getting an appointment through the website is worse than getting a tooth pulled.
Cynthia B,
Nixa, MOBennie was Great
Bennie repaired our microwave in under 1 hour. We did not fault him for the delay we experienced. He came Feb 16 and diagnoses the problem. The parts arrived the next day to our home. Bennie scheduled us February 25 but we got a text message at the end of that day informing us that due to staffing we were not going to get repaired that day. The AI message offered to reschedule but earliest day available was March 9. We tried and tried to actually talk to a person but when we finally spoke to someone they couldn't find us in your system without an SA number which we did not know. This was very frustrating but not our technician's fault. People who have waited the longest shouldn't be stuck back at the end of the line. We even began to believe we were being discriminated because we had warranty insurance and didn't have to pay for the repair.
Jane G,
Ostrander, OHDishwasher
Excellent explanation of the problem motor was worn out. replacement is more than a new unit.
Charles S,
Bethlehem, PAEfficient and reliable
Excellent service and can rely on Sears to keep me updated on appointments and schedules of service.
Brien S,
West Babylon, NYRefrigerator Repair
Very knowledgable and professional technician.............I am a very satisfacted customer!
Ronald R,
Metairie, LAGreat job
Quick on the job .. Friendly and polite. Good service.
Rebecca E,
Plattsburg, MORefrigerator
Barry is an amazing technician and gets the work done in a timely manner!
Girolamo O,
San Pedro, CAGreat service
Robert repaired our dishwasher. He is professional and service oriented. The service is highly recommended.
Gila K,
Sedona, AZRefrigerator Repair
Prompt, polite, explained things well. If I need ANY repairs in future I want him to be the repair person to come.
Judy L,
Silverdale, WARepair
Excellent service- great communication- couldn't ask for a better experience
Susanne J,
Liverpool, NY