GE Monogram Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Oven
I'm pleased with Samuel's service. Professional & courteous. Diagnosed the problem immediately and resolved it. ( Knows what he's doing unlike other technicians I have had during past 2- 3 months from Sears)
Dilip T, Pleasanton, CA
Excellent service
Called ahead to give me a time. Courteous knowledgeable and quickly fixed the problem
Gina D, Boynton Beach, FL
Professional and timely
Came on time but after checking out the freezer and fridge ( both working and the noise had stopped by them ) suggested we contact GE directly to further investigate . Thank you .
Sundar A, Irvine, CA
Great service
The only issue was the scheduling. Repeated cancellations and postponements I don't blame Michael for that—but rather his employer.
Dee R, Payson, AZ
Bryan was fine, as was Trevor the initial service person
I just cannot fathom why it takes 12 days to accomplish a simple repair. First you come without the part, when I explained on the phone what the problem was (not the first time it' s needed replacement). The part is ordered and arrives the day before (after 5 pm) return appointment. Day of, no one comes and I am told by the auto generated phone message I have to reschedule. I also cannot understand why it is impossible to get a live person when you call Sears. I guess I can, it is because you do not wish to actually do customer service.
Eileen M, Rutherfordton, NC
Oven Repair
Karl was able to repair the oven but I would have liked more than an hour advance notice before he arrived.
Tara E, Brooklyn, NY
Nice guy
Unfortunately after 3 visits and lots of parts the problem could not be resolved. Being referred to "assurance" what ever that is. Very disappointed.
Lucian D, Jacksonville, FL
Very Good service
Good experience with them, wish the parts would come in sooner to get service sooner.
IG, Provo, UT
Cook top
He was good at his work
Jazz K, Vacaville, CA
Cook top - Nicholas
Nicholas got it fixed. It was a tough one but now it works!
Yamilemikev M, Brevard, NC