GE Cafe Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
734
Average Rating
4.7/5
Dishwasher Repair Fail
Darius tried but left before testing his own work thoroughly. As he was in his van
Timothy M,
Cortlandt Mnr, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754344307573
Service created problems
When he placed the new element in the stove, there was an issue between the continuity and the power which blew the fuse in the breaker box. The electrician came out says there's nothing wrong with the fuse box. It's where the technician installed the new heating element. We're gonna have to have someone come out From your company and fix it.
Mary H,
Chesapeake, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754093131468
Mrs
We waited one and a half weeks for our appt as Sears told us they had to order parts due to our issue. The repair man came with no parts. We also received no parts. He looked at the fridge and said it was fine. I explained that when I called the fridge was freezing my food. I raised the temperature to 39 degrees to alleviate the problem. He said that was ok and there is no issue. He told us to leave it on 39 .instead of the recommended 37 . degrees. We are not satisfied with the visit as he didn't fix the problem.
Solomon B,
Boynton Beach, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1734571926088
No -Existant Evaluation
This was the second service call in less than 30 days. The initial issue was I make was not working and freezer was not cooling properly. The defrost sensor got changed and fridge worked great for a week and a half and then ice maker stopped making ice and freezer was not at correct temp, On this call the guy was super nice but all he focused on was that the ice maker was not making ice. He did not pull the fridge out to look and read/diagnose on the back panel nor did he pull out the freezer drawer. He replaced the ice maker and left. We still have no ice and a freezer that is not working properly and will have to make yet again another service call. Being a month without a properly working fridge is unacceptable.
Jeff G,
Houston, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1724707775431
Not all his fault
The company assurance - which I will be sure to give bad reviews .. set him up for failure. That said I wanted him to at least pull out the dishwasher and see what happening. But no. Overall was not pleased with how any of this went down.
Natalie T,
Hemphill, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721771926207
Dishwasher
Dishwasher was left not operational with new issues because of poor service.
Timothy B,
Holden Beach, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693603825599
Service
Dishwasher door will not close and spring assist doesn't work. Can't wash dishes!
Timothy B,
Holden Beach, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693525437442
Never came
Said he came we weren't here . We were here 3 of us. Our ring showed no one came. I'm
Mark P,
Shingle Spgs, CAProblem not fixed
Operator was ok but the problem is still there I need help please reach out
Giovanni D,
Stow, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781560674504
ROTTEN SERVICE: correction "NO SERVICE "
Sears is the worst appliance service company I have ever experienced ‼️no human to speak with , you are forced to deal with computers that give out random information, completely not on point. They didn't show up when scheduled and when the tech finally showed up he admitted sears doesn't care about the customer. I lost hundreds of dollars of food because it took nearly ten days to get the repair . NEVER USE THIS COMPANY OR THE INSURER WHO USES SEARS‼️
Ron T,
Auburn, ALCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781118926725