GE Cafe Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
734
Average Rating
4.7/5
Hard to get ahold of company.
Tech was great. Your company canceled on me and took two weeks to get to my repair. You need some humans to speak to.
John F,
Patterson, NYDishwasher repair
Technican was great diagnosed problem order right part and when I finally got a way to contact A&e service ie. sears home service , it went well. Problem was the service order I got from a&e didnt work on we site. There was no phone number to reach a&e . I could not confirm I got the part . I had to call my service contract provider 5 times to finally get sone there that said they would confirm appointment. I got a confirmation at 10:21 the next day and the tech showed up at 10:30 very bad system need way to contact service company directly I would not them for this reason!!!
Dan o,
Apex, NCTHOR 30" oven
No complaints on A&E, but what a terrible thermostat THOR placed in these ovens. We've owned the product for about 19 months and it is on its 4th thermostat. None will control at setpoint, all have temperature swings plus or minus 100F from whatever setpoint they select.
Michiel L,
Ponca City, OKForgot to mount dishwasher
Dishwasher mounting screws were not tightened upon completion. Dishwasher moves around the opening now.
John Y,
Lorain, OHGE Cafe Refrigerator Repair
Second major repairing 4 months which is not Ruben's fault. Initial diagnosis went ok. Ruben ordered replacement parts and scheduled the return visit for installation. Problem was, manufacturer shipped the wrong part so another part was ordered and Ruben rescheduled another visit. Obviously no fault on Ruben's part, just that the repair did not go as planned. Once he had the right parts, the frig got fixed. Hard to rate the repair process highly when it does not go as planned. Ruben is very nice, professional and does what he can to satisfy the customer. He is the only customer service your company has since everything else is AI generated which absolutely stinks.
Debra C,
Amherst, NHReview of Jeffrey
Had Dave come for part 1- would give him a 5; worked very hard to figure out problem, talked me through, , used probe in oven to show me current temperatures , etc. Give Jeff 3 - not communicating, I had to ask him to put floor protection board on floor before moving oven out( looked up at me like really),before he left( when finished) my husband asked him if he was going to check oven temp with probe, just looked at him, showed him where temp shows On oven. Left. If this was my first experience with your company I wouldn't recommend you. Luckily I had Dave first.
Constance H,
Perry Hall, MDJob not complete
The gasket between the glass and stove to controls I'd not fixed completely. Know the gasket is total between the glass and control panel It's about in the middle and about 3 1/2 inches long. The job was not completed.
Deborah S,
Hopatcong, NJIncomplete
We explained the error message that appeared and downtime on our oven. Roosevelt went to his truck to call for explanation from office of error and waited 15 minutes with no reply so he came back inside. Suddenly the oven started to work so he said to wait till it happens again.
Rhonda D,
Mount Juliet, TNGE cafe fridge
Jalen was not very knowledgeable for the he cafe refrigerator he did try I give him credit for that
Elaine C,
Washingtn Twp, MIDid not fix anything
This is not specific to Rickey - fridge repair services should be comprehensive. I should not have to facilitate obtaining a plumber to address the water line for the refrigerator before it can be fixed. The water line is for the refrigerator and should be included in the process of fixing the refrigerator.
Youyang Y,
Boston, MACustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780610089240