GE Cafe Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
713
Average Rating
4.7/5
Horrible Customer Service, Issue still persists
Horrible Customer Service no human agent, Issue still persists even after several visits and cancellations, now they cancelled and rescheduled for a week later. Tech came and ordered new parts and nothing fixed. I have little kids and I have been doing dishes for a month now, this dishwasher is broke. This has to be the worst service on the planet ever, hands down. I am not the only one sharing this frustration. Never again I am coming to sears.
Rahul S,
Lewis Center, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773436794126
Induction range repair
Had no idea what he was coming to service. Had to goggle are problem to figure out what to do. Had no experience with induction ranges and said our problem was normal and left. Frankly I wouldn't have let him touch it if he actually diagnosed it properly.
Wood W,
Southbury, CTCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772574677524
Didn't fix dishwasher
Tech was supposed to just swap out sprayer arm. Claimed to test it. Left and now dishwasher doesn't even run a cycle. Just stops after trying to drain. This is after waiting 2 weeks! Now I'll have to get on the schedule again for another appointment window of 8-5. Yay….
Drew B,
Colorado Springs, COCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1772492189452
Dishwasher still broken
The dishwasher is still not working, and keeps shutting off.
Erin P,
Salem, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771551041617
Repair on our oven
The tech replace the ignitor on the lower oven. In the process he scratched our new quarts counter top. I asked what he is going to do about it. He gave me the phone number to the insurance company. He also did not push the stove all the way back in place or put the cover back on to the light in the lower oven. He also did not test it to determine if it was still leaking gas at start up. The stove is just over two years old.
Michelle Z,
Barrington, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768343936075
1
Tec did not hear the noise I've called about. He looked inside and outside the refrigerator and finally said there are 5 or 6 things that can cause a vibrating sound but he could not determine what it is and then he left.
Mike C,
Gilbert, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765924287957
Didn't fix problem
Nice guy, but closed my repair before it was actually fixed
Jill F,
Salt Lake Cty, UTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763774785896
All day time window a problem
I arranged my schedule to be home all day. The doorbell was not working when the technician arrived. I was on a Zoom call for work when he tried calling me to say he arrived. It took me a few minutes to extract myself from the meeting and go to the door, but he was already gone. If he does not come back, I have scheduled an entire day at home to wait for him.
Bruce H,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1763592888440
Cafe dishwasher repair
TERRIBLE WORST COMPANY GET A PHONE NUMBER YOU CAN TALK TO A REAL PERSON WILL BE LEAVING A REVIEW ON GOOGLE
Nicholas M,
Kill Devil Hills, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763507690473
Tech a lair
The tech did not fix my dryer. He left my house without fixing my dryer. I told him the dryer not working. He kept saying give it some time. I kept assisting the tech to come back downstairs to look at it again. The tech was in a rush and it was after 6pm the tech came the my house.
Zenda C,
Fort Washington, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762932769812