GE Cafe Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
734
Average Rating
4.7/5
Hoping to help
Ron was nice. He tried hard to find and fix the problem. It was frustrating we noticed the problem in August and now it's December. Ron did not say this but other sources told me Assurant does not pay their vendors very well. It was crazy that it took so long to get it fixed.
Larry B,
Floyds Knobs, INGE cafe refrigerator repair
Missing human interaction in the scheduling process. It's not so reasonable to provide an arrival time from 8-5. However Wayne was knowledgeable, friendly, and diligent in his work and did a nice job with a timely repair.
D R,
Orefield, PAPositive review
Did a good job , changed out parts and was on his was . Has been here and worked on this before
Scott G,
Delta, PABurner fix
He did the job. He had to order screws that got striped. Once those arrive job will be complete.
Angela F,
Pelzer, SCThe installer done fine, the problem was the delay of gettin
Again the job done was great it was the delay in getting it done
Albert A,
Benton Harbor, MICustomer service
Khalid was good. The problem is the phone system. You can't get connected to a live person.
Steven F,
Kingsville, MDRefrigerator Servuce
He did a very thorough job in installing the new part and then unclogging the drain which required taking apart almost all the inside parts. He cleaned the unit's compressor which was caked in soot and dirt. and had been the principal reason the unit had been making heavy noises. Now it runs as quiet as when is was first installed.
Richard A,
Brooklyn, NYSears home service review
Bush is a competent and respectful technician. However, based on Sears home service policy, I needed to be available for 8 hour window of time. It took 2 sessions of time which meant 16 hours of potential unpaid work. I believe this practice is poor customer service. When I attempted to call Sears home service, the only contact I was able to make was either through the computer or an automated phone service. The other problem is that the review is only allowed for the service technician not the structured process. This places the technician in a very vulnerable position, especially when it is the structure not the technician that is problematic.
Barbara G,
Saint Paul, MNRefrigerator repair
Mechanic was nice..but freezer doesn't slide easily. ...cold setting a mystery...design of placement of fan motor is inaccessible without complete disassembly of freezer costs customer tme and money.
Gennaro A,
Fort Lee, NJPut the parts in
Nice that Mike did call us about an hour before he showed up. Put all the parts in but the ice maker still does not work. Will have to call today to have some one come out and look at it again.
Chris J,
Sevierville, TN