GE Cafe Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
734
Average Rating
4.7/5
Excellent service
James was very professional and did a great job figuring out what the problem was and then fixing. I am very pleased with the service he provided. Would highly recommend him.
Robert M,
Bow, WADishwasher is fixed
The technician was friendly and polite and explained what he was doing. Problem solved.
Gwen M,
Port Charlotte, FLHome owner
Adam was the best. Absolutely no problem with him. However, his trainer Bruce was Absolutely HORRENDOUS!!!!!! Ignored every question and had a terrible attitude. He needs to be fired!
Mitzi J,
Metairie, LACaring, detail oriented technician
It is obvious that Mike really has a passion for what he does. He takes the time to listen and, coupled with all of his experience, got my side by side fridge fixed. He also took the time to show me what the difference is in the new part and why he's doing what he's doing. Many technicians assume because I'm just a homeowner that I couldn't possibly understand. I can't say enough about him. If there's anyway everyone who could request him for fridge jobs they should.
Tanya T,
Fork, MDExcellent servic
David was excellent and was able to fix my refrigerator.
Joanne C,
Verona, NJProblem solved
Kaleb swapped out the defective part and the issue appears to be solved. Thanks
Steve J,
Arcadia, INAnthony was the only good part of this service experience.
Anthony came and diagnosed the issue with my microwave and order the parts needed to fix it. Unfortunately, this is when the run around started with getting the parts and being told the parts could not be found and that my microwave would have to be replace. In the meantime three parts were delivered one about two weeks after it was ordered and the other two came together. In between that my appointment kept getting rescheduled and after making calls, I was told some other part could not be found and that they were starting the process to replace the microwave. After two weeks of no response I called back and it was escalated again to have the microwave replace even though I still had an appointment for 7/30/2025. The customer service person told me to ignore the appointment, but I took a chance and accepted the appointment hoping the three parts that was delivered would fix the problem. I was fortunate to have Anthony be the retuning technician and he did a great job fixing the problem and explaining what was wrong. He was very personable and clearly loves and is really good at what he does.
Kevin C,
Covington, GA5 Star
Probably one of the best Experiences ever with a technician ever!!!
Lauren H,
Riverview, FLGreat service
Knowledgeable and good communicator about arrival time. We hope no more issues, but glad to know Tadd is available.
Brian F,
Ithaca, NYService by James - Cafe Double Oven!
Great job all around, fixed the ovens and protected our floors!!
Cathryn E,
Piedmont, OK