Garage Door Opener Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
299
Average Rating
4.8/5
Sears home services
My rating would be 0, except Stephen was nice. It took 3 tries to get him here, because, as he admitted, he does not look at any comments on the order, which specifically stated after 3 PM. I lost 2 hours from work, because there is no way to reach Sears repair by phone or computer without going in circles with their AI anwering. I 2ended up taking a day off work in order to be here to meet Stephen. He was here ~5 minutes to tell me that the problem was actually the garage door and not the garage door opener, and he could not fix it. The bracket attaching the opener to the garage door had broken off. If he had called, as it was stated he would before coming, to discuss the problem, he would have been able to tell me this and saved me a lot of frustration and missed pay. I'm am now questioning if, after many years, it is worth renewing my Sears maintenance agreement. I'm starting tounderstand why Sears went out of business.
Janet L,
Cincinnati, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696455177861
Arrived unprepared
Technician arrived to do an annual maintenance he had done weeks before. He had ordered two new keypads but arrived without them. Ultimately, he was able to reprogram the keypads and remotes so everything was working when he left. But the communication and process in your organization is severely lacking. I can't see renewing our garage door maintenance contracts again when they are due to expire.
Rebecca K,
Bel Air, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264631197
Dishonest
Does not turn up at the property and sends falsified made up notes and documents!!
Firdaus S,
Kissimmee, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1751320796021
Oscar repairman
Doesn't do work required honestly. Unprofessional, not knowledgeable, deceptive. Reported in paper work to sears that the unworkable, broken garage unit would work if operated properly, mind boggling... it does not even start!!
Firdaus S,
Kissimmee, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751061661360
No show tech.
Cesar did not show up to the property on initial visit. No troubleshooting was made or assessment at this time.
Manuel G,
Carson, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740180701682
maintenance
No show on January 12 this is the second time iam not happy with your service Dolly Gediking
Dolly G,
Vancouver, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1705362995577
Rip off
I was expecting you were a garage door service that could fix a garage door not just to come out and try to diagnose the problem and not be able to fix it! Going to contact the Better Business Bureau on this one!
Reid Goyette,
Yakima, WACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1703113181197
Maintenance
He didn't check the tension. The Chain. The garage door is now not opening when the button or the remote is pressed as it should
Angela W,
Fairburn, GACustomer service response - Hi Angela, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693663133510
Did not see technician
First I'd like to comment that providing a nine hour window is not good business practice. I'm a single parent who works from home so being available an entire day to drop everything and meet with a technician is difficult. Secondly, I spoke with the technician around 11 o'clock and he indicated he would come at 12:15. I called at 1:30 as I still had not received a notification and he said he would be there within 30-45 minutes. I called again at 3 o'clock and indicated that I needed to leave the house at 4 PM for an appointment as he still had not arrived and could not guarantee what time he would be there. I ended up cancelling my appointment.
Allison H,
Mentor, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691009193624