Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Dishwasher
I had them come to fix my dishwasher through my home warranty and they said they felt it was some build up in the bottom. Then proceeded not to clean the build up and just put it back together. I had them come to fix it and they left the problem!
Brandi,
Kimball, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695769288830
Dishwasher repair
Didn't fix anything. Repeatedly opened and closed dishwasher while running to where water was all off the floor. Water was then all over my basement and all over my washing machine. Still having the same problem as before.
Tyler B,
Mukwonago, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762939216
No work was done
How could you rate someone that didn't do anything far as fixing your appliance.
CMR,
Chicago, ILCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695683844107
Was Rude and disrespectful
Dismissed what my parents told him and came in with his biassed opinion of what he believes happened. Continued to say yes been doing this for 40 yrs as to say he didn't believe them . Knowing my parents are immigrants and have language barrier he kept insisting they should of read the fine print on the contract knowing they cannot read English ..that's when I stepped in and explained to him how rude he was being ..I don't think he expected me to speak English but I I told him how condescending he was being and it was not appropriate.. he had no Choice but to own up to his attitude and ended up apologizing.he admitted he knew that they could not read English and him asking if they read fine print over and over was wrong . I hope this can be resolved or someone else with a better attitude can come back . I don't trust his report and what he noted.. moving forward please send someone else . I will continue to fight this issue because this stove is brand new and broke on its own they deserve a solution . Not a teddy telling them they are lying subliminally.
Rosario R,
St Augustine, FLCustomer service response - Dear Rosario thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677693476
Kitchen Dishwasher Repair
I receives a text message indicating I was going to have an agent come o today. The Oder in the system was documented busy your staff incorrectly for s stove repair. My initial request over two months ago was for my dishwasher. This is the fourth time my appointment has been canceled or rescheduled. I have been trying yo get my dishwasher address since July 2023. At this point if I could give you a negative star it would not reflect to poor service I have received.
Raymond M,
Murfreesboro, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695341061298
Bad personality
Has a terrible personality really didn't like him in a while.
Jennifer C,
Cranston, RICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695340419512
Problem still isn't fixed
Stop giving out appts to your customers if you don't have the techs to send out to the residents. We don't have time to waste and wait on technicians that's not showing up. This is my 2nd time going through this with you all in the same month and wks apart. For my experience I rate this a 0.
Terrell M,
Rochester, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695340283120
Cancelled appointment
I had to remove the toilet so they could have access to my dryer oposite the toilet. They cancelled. It was the only toilet. So I had no toilet for the whole day. Had to put it back in and take it off again the next day for when they rescheduled. They also threw away parts because they couldn't access the dryer the first time so I had to wait another 3 weeks without a dryer. The worst service.
Jeremy H,
Orem, UTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695331989338
Oven repair
Original tech came out 3 weeks ago to look at oven. Diagnosed as broken control board. Was quoted a price of over 300 to fix. I said ok. He ordered part and scheduled follow up appointment for 3 weeks later (today). At 430p today different tech shows up for install. Turns out wrong part was ordered & wrong price originally quoted-now the price is going to be over 600 & part would need to be ordered resulting in additional delay. Price is now over 600-Same price as I could purchase a new oven. I have had no working oven for 3 weeks-because waiting on part at price promised-only to discover all that time wasted and my entire day today wasted as well. Very unhappy. Would like a refund of my entire initial payment of over 300. I will buy a new oven. None of your 800 #s result in any option to speak with anyone or leave a message. Please respond. Very bad experience!
Laura M,
Westfield, INCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695332018399
Microwave
What ever he said to warranty co.pany they denied my claim, said it wasn't normal wear and tare
Jerry B,
Auburn, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695245682070