Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
The dishwasher Is not fixed
Dishwasher didn't get repaired. It's currently leaking all over the floor at this moment
Justin S,
Pleasant Vly, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692058317099
Beyond Disgusted
I took off work to be home during the "scheduled" time given 8am-5pm for the repair technician...after checking the link provided it showed that the technician would arrive at 4pm than changed to 2:58pm... 2:58 comes and goes when I received a text msg asking for a "review/rate" for the services I NEVER received followed by my card being charged the entire service fee... and when I revisited the "provided link " it conveys basically the same thing... needless to say... like anyone would do...I tried using their "chat" feature which does not provide a prompt to address anything other than their preset prompts... thus, resorted to calling...low and behold, the accent of the individual who's first language is obviously NOT the same as mine put my address as 2301 instead of 2101... one and three are NOT anywhere near the same in sound or phonics,let alone close on a standard keyboard let alnoe a ten-key pad...here it is...the technician goes to the wrong address, of which I drove to IMMEDIATELY and whom could not be found or confirmed as even being there... thus I called... well, nearly 40 minutes I am on the phone with them and told they have resubmitted a new order with my correct address... and told they will be at my actual address within the same 8-5 window and that they can't address the charge on my card for 24 hours... as I type this it is 4:50 and my repair technician still has no-showed... I lost a days wages... charged for it and now the refrigerator full of food that I have iced the entire day ..no technician... a Oops where sorry will resend one that has not came and money taken out of my account for a service never received and told you'll have to wait 24 hours for them to even try to give it back... my food most likely a loss!!!! I'm livid!!!!
Sarah G,
Shawnee, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691796767010
Poor service, no service
This is the 3rd time a technician has been to my home. Fazell came the 1st time and was unable to fix. He did order parts. The 2nd technician put in the parts but the ice maker still did not work. Fazell came back the 2nd time, still not working.
Adrienne S,
Washington, DCCustomer service response - Hi Adrienne, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691705359592
Refrigerator
Terrible. You cannot declare if the appliances is fixable or not. I suffered 4 most without a refrigerator and let the electrician in and out and kept ordering spare parts but still not fixable. At least 7 on your side is there.
Merle H,
Concord, CACustomer service response - Dear Merle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703763833
Never fixed anything
He took what I thought was wrong fixed that and still a problem worst technical out there!! All he did was take my money he never put the dryer back together made me do it and still there was a problem.
George O,
Mays Landing, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691623415448
DISSATISFIED CUSTOMER
Technician was not able to solve the problem. Fridge makes like a grinding sound, but not all the time. Of course the fridge did not make the noise when he was here. He said there was nothing he could do about it. I don't know what the purpose of me having a warranty if this is the answer I get. VERY DISSATISFIED!!!!!!
Larry C,
Gilbert, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691444431581
Avoid using Sears home services
Just patched the problem. Tech left and problem reoccurring the next day. An appointment was scheduled and a different tech took the call. This next Tech never showed up and sent a email to my phone and a signed worker he signed the he had come out and which he did not and could not find the problem. Made another appointment and sent the original Tech out and of instead of replacing a part , he said it was user error which is crazy because we have had this unit fir 2 years and patched it again. I will not recommend Sears home services or choice home warranty.
S Jones,
Bryant, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262976802
Short and pushy
Since i always use Sears for my rental properties I feel like in the past experiences I've received good communication and opinions, but not with this repair, the technician was short and he seemed very aggressive when I asked questions, no more sears for me!
David W,
Kannapolis, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183921599
Used electrical tape in a heat sensitive area to fix
Jamil attempted to fix the item with electrical tape on a heat sensitive area. When asked for a permanent fix, he refused to give us the supervisor information.
James V,
Algonquin, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183727458
Does not listen
He tried to twist what i told him and refused to listen when i was clarifying what I meant. I threw him out because he was giving me a heart attack. He only wanted to listen to himself. Argued with me when i was trying to explain. Lazy
Eden J,
Fountain Vly, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691106568053