Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Don't waste your money!!
I texted him and canceled the service call so he did not come to my house. I also spoke to him. I figured if y'all were calling my freezer a refrigerator and all I needed was to have a new door gasket installed then I didn't need your services!! You people are absolutely impossible to speak to !! a real live person that is !! When I spoke with him this morning and told him what I needed he said he needed to check the (refrigerator) and that he was not going to bring a gasket that it would have to be ordered so I asked him what was I suppose to do with all the meat I had in my freezer and he said I don't know!! So within the hour I went and purchased a new gasket and installed it 5 hours before he called to say I was next. I told him to cancel my appointment. So like I said in the beginning of this conversation, he did not come to my house!! I will call and cancel the additional 3 years that I had just purchased on Monday. This company in unacceptable.
Lisa G,
Bossier City, LACustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912667255
Frigidaire freezer door very difficult to open
Technician did not know how to fix the problem. The freezer gasket needs to be replaced.
Dieter Letsch,
The Woodlands, TXCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692827842730
Worthless
Technician refused to make repair because some other company had done work previously on the unit. Preposterous. Unacceptable.
Cliff P,
Cincinnati, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692826643801
Refrigerator repair
First appointment guy came out on time said he fixed it, but it wasn't fixed. 2nd time guy came out said we needed parts/ ordered parts he came back the 3rd time said he fixed it but still not fixed. Meanwhile had to take 3 days off work because you have to be available 8am to 5 pm. Now I am going to go buy new Refrigerator. I would like to say thanks for nothing.
Anna P,
Milwaukee, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692826607172
Poor service
The man just wiped down the freezer as he could not find cause of problem. Wants to put blame on me like i should. not leave door open too long, putting hit stuff in freezer both of which we fo not do, all appliances are poorly made nowadays. Very unhappy, grumpy person, deserves less than one star. My freezer had been a lemon since day one and the problem is more complicated than anyone could fix and i think should be replaced as stipulated in my contract. I sm very unhappy with Sesrs re tratment of this particular freezer. Please count the number of times you came out to fix this freezer for the SAME problem. I am very unhappy.
Eden Johnson,
Fountain Vly, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739916763
dryer repair for burnt runner smell
tech said dryer was fine (I was going to dry some clothes and decided to test it like he did) with the door open I started the dryer and flames flared from behind the drum) freaked me out totally unsatisfied
Shahem Z,
Chicago, ILCustomer service response - Hi Shahem, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692656433840
Not so nice Thomas
Thomas was not nice and he did not explain the issue.
Jessica H,
Lynwood, ILCustomer service response - Jessica, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653926829
Freezer repair
Bruno is a great guy . Unfortunately the freezer remains with the same problem. It has not been fixed. I need to reschedule a repairman to come out again
John F,
West Islip, NYCustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653455911
Failed repair visit
I specifically said I had a Through The Wall air conditioner. Your technician arrived, looked at it and said I need an appliance technician.
Edward M,
Harriman, NYCustomer service response - Dear Edward thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692395262755
Worst attitude I've ever seen
Very un professional , swearing and complaining about the job, had to borrow tools, said he didn't care and was going to give his two week notice. Refused to replace the cover spring that was broken because it had rust on it . Slammed the top down and shorted out the machine, smoke and sparks flew out . Then tried to convince me it was ok. I told him to unplug it and leave
Jack G,
N Kingstown, RICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692395532522