Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Horrible tech and service
Vincent treated my parents with such rudeness and complete disrespect. He told 78 year old individuals that is unacceptable to not pull a fridge out and clean it. He then charged for the clean up, BUT he left a huge mess which involved hours of clean up.
Joyce,
Gap, PAAHW
Mr Thomas Grice died in 2013 His widow bought the AHW Service after his death and pays the payments . Claim 8/11:23 job completed 10/02/23 . Roxanne Grice will cancel this policy and will not recommend this company. The first service. Tech Carlos won't get off the phone. The next tech was helpful neat and on time so that I could leave work without a problem . The whole point of this is my husband has passed away and you sent parts to the house in his name
Thomas Grice,
Cheraw, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368851914
Not Repaired
Tech showed up was speedy and installing the new parts said everything was OK when we got home to inspect the ice machine stopped working and now the alarm goes off when you open the door. Seems to have made the problem worse! This unit just needs to be replaced that's why we paid for the warranty. We started this whole process over six weeks ago in the refrigerator still not working, right.
Leonides M,
P C Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696292136718
Dryer vent left dislodged and dryer still broken
This was my 3rd appointment scheduled for this repair and now I will need a 4th. Very disappointed with Sears lack of customer service (have called, emailed, used the online chat bots, social media messaging - never able to speak with a human). First appointment was to diagnose and order parts, 2nd appointment was a no-show, 3rd appointment with this tech seemed to fix the machine but once I put clothes inside it squeaked as if the metal dryer parts were rubbing against each other. Then I noticed the vent pipe to the exhaust was dislodged as well as if he must have shoved the machine back into it too hard. More upset about the lack of customer service support than the poor repair job.
April S,
Philadelphia, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696110762414
Dishwasher repair
Did not do anything to repair my dishwasher. Talked about not water coming in my dishwasher. Very disappointed with the service I Thinking about canceling this service
William R,
Waukegan, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105894566
John
The worde tech ever he has should wed me until 8 times teying to fix my doshwasher i will never use sears again i would reconsider using him as a tevh he is very bad customer service for srars
Ann G,
Florence, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696032204384
I wish
It's been over 6 months and 5 techs and my refrigerator is still in the same shape. This is really unacceptable.
Corey B,
Hobart, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023299227
Unprofessional
I was at work and my wife was at home. My wife was the one that had to deal with Mr. Jimmy. Mr. Jimmy called me so I can explain the issue I was having. He asked my wife if the refrigerator has been worked on before and my wife had to call me to find out and when I told my wife yes and what was replaced my wife told him exactly what I said and he had a disrespectful response to my wife. He never called me to tell what was wrong or what he did. I would have liked a call back telling me exactly what he did and why i was having issues. Very unprofessional.
Mario R,
Hazel Green, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695946610132
Sears/CHW service tech
Very condescending. Same tech was here Thurs 9/21 and advised me I wasn't cleaning the filter enough and that it is usually an additional charge but he would clean it and lie on the work form that it was a wire. Same drainage problem continues and same tech returns today, 9/27. He says he advised me last week that it was a plumbing issue with the air gap. Spouse asked if he advised that in his work order and Daniel condescendingly says it was not documented, if he told someone something he expects them to listen. I was never advised anything about plumbing or the air gap. Daniel D looked at us and advised "something changed between last Thursday and today" with the air gap, yet this is the same issue he was to address on the first visit. Last week when I turned on additional lights in the area he was working in, he thanked me but then ranted how some people complain when he asks for light. He also complained about a previous client ranting that he accused the client of not keeping his home clean, that he was dirty, when he advised that client he needed to clean his filter more frequently. Neither of these are things he should be discussing with another client on the job site. This tech has no people skills and his interactions are very unprofessional. Not sure if his work is accurate or not, but I have a plumber now scheduled to look at this air gap issue 100% unhappy with service provided and uncomfortable having this particular tech in my home
Susan Ritter,
Germantown, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695944833680
Not satisfied
Casket was changed but never sealed. Freezer icing up.
Cheskel G,
Brooklyn, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860480250