Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Didn't fix problem
Jordan came and he stated right away he never worked on my model refrigerator and doesn't know what to do. He took my refrigerator apart and replaced the ordered parts. My refrigerator is still leaking and the problem was not fixed. Need another appointment.
Vijoleta W,
Roy, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698702111505
NO SHOW
HE NEVER SHOWED UP FOR THE APPOINTMENT SO WE STILL NEED THE REPAIR TO BE COMPLETED.
Michael F,
Killeen, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698525924277
Rude and elitist
This is the same Tech that evaluated our stove several weeks ago, and at that time refused to replace our heating element, even though it was not getting to the proper temperature. He tried to justify his decision based on his "25 years of experience." But we still needed them return and re-evaluate it as it's still not working. And they sent the same Technician who was so rude to my Wife and other family members. He arrived already assuming that our oven was working properly. But it doesn't heat properly and it has been severely undercooking our food. This person will never be allowed back in my home again.
Jack G,
Lake Mary, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698363909260
4 different techs, 3 months and 1 still inoperable stove
Steven was fine, but we have had 4 people come out and try to fix this stove and its still broke. We purchased this home and the warranty was transferred to us and this has been nothing but a waste of our time. 4 techs couldnt fix this. We told Steven just to close it out and we will buy another stove
Anthony D,
Indianapolis, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096985047
Lazy tech
Tech was very lazy and did not want to replace parts. He left everything a mess and told my mom to clean it up and put this stuff back in the freezer that he took out. He came in the door rushing
Bianca B,
Calumet City, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697921849770
Not happy with service.
I'm unavailable to press on the screen thee got replaced. Also lots of screws were not put in place, they were left out. I would be calling again for a better repair.
Claudia L,
Castroville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697845788297
Ice Maker Not working
Tech came and fixed the noise issue but now my ice maker is nor making any i e.
Judith P,
Los Angeles, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697837203206
Dishonest and lying.
He told us he was arriving four different times on the 19th. We got tons of emails and texts about it. Next thing we know he says he's been here and we weren't home. We have been home all day. We have been working out in the yard by the front door so we don't miss him. We have painters here painting the house he never showed up. He never fix our refrigerator. He totally lied about everything The worst service man. What kind of business are you running there? We have been waiting two months to get our refrigerator fixed. We have the parts here in a box. It's been here since June. This is absolutely ridiculous. Your service is embarrassing and you all lied to us. He even went as far as just sent us the receipt for his completion of our refrigerator repair, which again is a total lie. No wonder seers is going out of business. We have had this problem for over three months again the part has been sitting here since June in a box he has canceled on us five or six times and now he tells us he's been here no way that's impossible.
Mrs. N,
La Pine, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697752895252
OMG --- there are MOUSE droppings nearby !!!!
Nothing was done -- he verified the problems --- saw some mouse droppings -- and said he could not work on an appliance where there was mouse droppings nearby !!!!!
Daniel K,
Punxsutawney, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697752316785
Poor
Mr. Roy didn't call the day before he came to get information about the workorder. Got an attitude when I.told.him I was at work. He then told.me I had to pay him before any work would be done. I woke my son to let him in the house and then told my son that it was supposed to be a refrigerator not a freezer and it should have been left plugged in. Well if he would have called and told me that then that would have been great. Looked at it and said he couldn't do anything because it wasn't plugged in long enough.
Jeffery L,
Mcallen, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697578580046