Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Refrigerator technician
Great service, he was knowledgeable was able to answer my questions.
Angelia A,
Mobile, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722375297594
Fridgidaire Dry not heating
There has been no change in the operation of the dryer. Needs to be reserviced.
Gary M,
Vermilion, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721856416518
Dishwasher Repair
This was positively the worst repair experience I have ever had. I originally contacted Sears Repair on 6/6/2024 to request repair on my dishwasher that is under warranty. The earliest appointment I could get was 6/19/2024. I waited for the repair person who was scheduled to come between 1 and 5 p.m. I received a call at 3:15 p.m. advising me that the repair person was not going to make it. I was told the next appointment available was 7/9/2024. I told the rep that that was unacceptable because I had already been waiting 2 weeks. She said that was the best she could do. When the repair person came on 7/9/24 he said that he ordered the wrong part and it would be another 2 weeks before he could come back again. The part was delivered to my home the next day. When the repair person arrived today the work was completed in less than 20 minutes. The work he did was fine. The problem is your scheduling. It to me 7 weeks to get a 20 minute job done.
Janet Y,
Englewood, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721857484693
Bad Service
finished with Sears just give me my refund, i was shocked how low Sears has dropped. Didn't fix my fridg. and made it worse!!!
Dianne C,
Dayton, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721857477732
Still with dripping fridge
I am frustrated bc the repair didn't fix the issue and I believe the service technician knew this would be the case when he left bc of some of the things he said. Now I left having to navigate through my appliance warranty again to get anyone out there. Have wasted a lot of time and still no fix . Also the first time he came out he called ahead to give a better estimation but the second return I got no call confirming so wasn't able to plan my afternoon accordingly.
Trena H,
Chesterton, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1721856936512
Diswasher
technician showed up without tools He asked me to lend him tools so he could carry out an inspection. His technique was to scare me about the dishwasher, that it was not the right one, that it was sitting wrong and was going to explode, endless lies to avoid making the adjustments. technician removed a gasket and I had to help him reinstall it He couldn't do it himself, it seemed like he was drunk
Alex C,
Calexico, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721770670434
Worst repair experience I ever had
Such a horrible repair service. The technician, who looked angry all the time, kept coming every week claiming a new part was needed. He initially gave me a low estimate, telling me he only needed to replace one part. Then the cost kept increasing. After over 3 weeks of hassle, he told me he couldn't fix it and that I would get a refund for the cost of the parts only and not the labor cost, which is over 80% of the overall cost, and I am left me with a faulty and now leaking dishwasher. By all means, avoid dealing with Sears Home Repair Service. This is a ripoff service
Sidi,
Hopkins, MNCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721770592013
Unimpressed with Sears Protect
He was unable to address my issue. He was told preexisting condition which is not true. I never had an issue with my fridge until now. The phone numbers to reach protect has ridiculous wait times (101 minutes!). I talked to teo people who sounded from out of country and were having a celebration during my call. I even shared how unprofessional this was with her. I expected more from Sears and looking into canceling. I would never have imagined this treatment and unprofessionalism from such a big company.
Linda A,
Whittier, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721699106330
Still have the same -10 E9 code
Scott was great. Replaced the part but I still have the same error code
Jon W,
East Ryegate, VTCustomer service response - Jon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721426235847
Never showed up Sent Fraudulent documents forged signATURE
tHE TECHNICIAN CALLED but interrupted saying his boss on phone. Sears said arriving after 6 PM Never came all day andforsomereason Sears is sending all kinds of FAKEreceipts and Rolando Forged my name by signing an imprint as though i agreed. He wasnot here and I never signed anything. Your company is a scam and it is going to now be reported to higher authorities. You are trying hard not to do the Replacement. READ the 2 times the technician has said NOT REPARABLE> Why dont you start to make arrangements for my replacement under the Warrantee?
Linda D,
Woodstock, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on 1721424725766