Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
My washer is not fixed he came and left
My washer is not working send someone else out to fix it
Latasha S,
Sikeston, MOCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741214206040
😡
I Don't want him to service me again, there is damage done to my appliances.
C,
TexasCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741129450119
Not Friendly
Technician acts like he doesn't wanna be bothered, so I don't talk to him
Christopher C,
Virginia Beach, VACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1741041102323
terrible experience overall
This whole process has been long and frustrating. And the dishwasher is still not fixed. Out of 6 scheduled appointments, a technician has only showed 2 times. If the company does not want to service appliances in my area, they shouldn't take the contracts. I would never recommend.
Nancy W,
Saint Clair, MOCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740865660132
Disappointed in your service
Unsatisfied with response given to why you would not order parts. Was told by tech he spoke with his manager and was told because it's not the primary stove assurant would not cover the part and I would have to call assurant. When I called they said they have never heard of this before and you have to submit for the approval for the part. Stove is not in the garage it's in an addition that was added to the existing house. I spent an hour after the tech left on the phone trying to get this resolved. Also tried contacting you several times.
Jill K,
Kingsburg, CACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740865567979
Never came inside
The technician parked and sat by the driveway for 10-15 minutes but never came inside or even came to the door. No services were attempted.
Tom H,
Leland Grove, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740783123667
Friendly
My ice maker still isn't working it was working before now it's not Don't know if he didn't connect the ice maker
Diana P,
Portage, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740783108591
A/C HVAC
there were 4 different technicians that came to review the unit. We ordered and paid for parts and labor, to find out that none of the technicians were qualified to do the repairs on the unit.
Benjamin H,
Stafford, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740699082979
Integrity
Technician never arrived to complete the repair. I will call and reschedule again.
Sean W,
Cameron, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740525537330
Terrible Experience
Technician told hiring company he came to my residence and "that I wasn't home" while I was waiting by the door and took time off of work for the appointment. I called and pleaded with customer service to send him back because I was without a refrigerator for 2+ weeks… no help. Technician also forged my signature in a document regarding purchasing of parts. Terrible experience over all, will never utilize again. Still have parts for the refrigerator that need to be picked up by Sears due to technician never showing up. Would rate 0/5 stars if I could.
SG,
Chateaugay, NYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740445235403