Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Ice maker has not worked since June after many technicians
Service is terrible! I have been calling since June to get an ice maker working! It is now September. Technicians just keep replacing parts and nothing working! Worst service ever!
Barbara,
Rock Hill, SCCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726091758575
Absolutely Awful!
We put in a claim for service 8/28. The tech came out and knocked on our FENCE! Said no one was home though 4 of us were home and left. It took over a week for him to come back. He pulled up and NEVER went to our door. My husband went to his van and he said since we are using a warranty company, he can't help us and just left!!! We spoke to the company multiple times before today and no one said working with a warranty company was an issue!! Poor service!! Poor communication!
Lisa R,
Vab, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726013506360
Sear Service
The technician did nor provide estimate or neither get approval to perform work
Victor A,
West Richland, WACustomer service response - Dear Victor thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1725999614783
He did not show up.
This technician did not show up and did not call. I rearranged my schedule to have this person come to my unit. I have been without a fridge for over a month. Do not use Sears!
Adrian B,
Cleveland, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725933819158
No One Showed Up Yet Again!!
This is the 3rd appointment that was scheduled, and still No Technition has arrived. Unacceptable, totally not a good experience because this has gone on since June.
Michelle N,
Mccomb, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725926800562
Most Unprofessional Technician Ever
This technician got to my house and text me saying that it looks like to had been a fire. I asked him to send me a picture of it. He sent me a picture. There was no smoke, or burn marks, just erosion of the plastic covering that exposed the metal. After looking at the picture I told him that it had been like that for a while since I lived there and there was never a fire. I also asked him was the microwave heating up. He never answered my question, he sent me the same message saying that it was dangerous. I asked him could he talk. He said that he was on the phone with cinch. He told me that Cinch would be contacting me about my options and that they would not be preparing the microwave and Cinch would be contacting me. After he sent that I waited from 8:58 until 11:17 and I text him and I asked him to please give me a call with an update because Cinch had not contacted me. He told me I would now have to contact them. I said ok but I also asked what were his findings as I would like to know what's going on and what you reported. He said my findings are in the report to them and I would have to contact them again. I said thank you. I texted him back asking him if he let my tenants know what was going on he said "No, they do not speak English." I asked him did he leave any documentations about his findings with them he said no. I said thank you. The lack of communication concerning what he deemed to be dangerous in my home was very negligent on his side. There were not directions, suggestions, and or tips from him to tell me to let my tenants know that they should not be using it. There was no report giving to me so I can direct my tenants. He wouldn't even tell me if the heating agent in the microwave still worked or not. I have had many technicians to come in my home who have given their expertise concerning my appliances. Their advice, or tips simply helped me and or my tenants navigate through the issue safely until they were fixed. Ken was terrible!
Terrica S,
La Vergne, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725920848761
Refrigerator repair
He didn't show up to fix my refrigerator so therefore he gets a terrible review
Mary T,
Roanoke, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1725744705264
No show
No show for the second time
James A,
Des Moines, IACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1725671312160
Horrible Service
He was rude on the phone, rude to my parents. He had my 89 year old day move the fridge out from the wall. He stated "it should have been moved out already". Problem was not fixed. Front panel still broken and we were told that there was no water hooked up to it. Told us to hire a plumber as it was not his job to go downstairs and check to see if it was broken or hooked up incorrectly. He is an embarrassment to your company!!!!!! Would NOT recommend Sears Home Services EVER.
Tina W,
Landisville, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1725485302777
Ice maker
There's a cable in way where the ice comes out
Sonia S,
Glendale, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1725486267780