Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Refrigerator repair
After 36 days without a refrigerator, 2 call backs, with not looking any deeper into the problem, sears tech says there is nothing he can do. We are out buying a refrigerator that probably doesn't need to be bought.
Perry K,
Palestine, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727128425216
Broke frig
Sean was fantastic, but I have been dealing with this for months and it cannot be fixed. They keep trying to put the same valves the same lights in this unit and it is not fixing it. They also put a new icemaker and it does not work. I spent a lot of money on your contract, and I would expect some better performance. Everybody in your company was the only ones that worked on my appliance because you guys have the extended warranty under my name and they always showed up in one of your vans.
Kevin M,
Keokuk, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726789208947
Please call me.
Forgery and no repair was done. Please call so this mater can be resolved.
Gary D,
Port O Connor, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726695307277
Owner
Did not seem to understand how to fix refrigerator. STILL NOT WORKING!!! Damaged floor by leaving water sitting on it! This is all a very large problem!!!!!
John W,
Huger, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726617862292
Horrible experience
The nameless gentleman called to let me know that he was far from our house and was not prepared for the appointment. He seemed to have no interest in fixing our fridge. When I explained this was frustrating. He told me he was looking out for his company. So when I explained that I was looking out for myself, since no one else cared help, and wanted to know how we get this service completed and finished. He made a few very disrespectful remarks. For example, "I must have called you on the wrong day". In a sarcastic tone as he could tell I was not pleased. When I asked his name. He hung up on me.
Kimberly L,
Powhatan, VACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1726349129930
person pretending to be a repairman for your company!!!
This man came to my home to repair my microwave. He said he could not find the part for my over 10 year microwave. He spent his time in my kitchen doing a sell pitch for insurance for all of my appliances. He charged me $249.00 to listen to his sell pitch. I still have no working microwave and $249.00 less in my account. You will be hearing from me later, after I calm done for this ROBBERY.
Lori F,
Bartlett, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726271025616
Refrigerator not working properly.
After initial diagnosis, Charles came and installed the part he ordered. He also installed another part for the door ice flapper that did not work and is worse now than before. After 24 hours, the refrigerator was not cooling. Contacted our warranty company and they issued a recall for next day Thursday. After waiting all day, at 6 I contacted Charles' company and found he had closed the work order without even coming by nor contacting us. I called our warranty company again and they've reissued a recall again got Monday. They also gave me Charlie's phone number. After numerous attempts he refuses to answer nor text me back. I would like to have another technician repair my refrigerator. I feel this is extremely unprofessional to treat a customer like this.
Perry K,
Palestine, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726263251654
Worst tech ever
He was rude did not complete the job, complained about his work load and took his call outside
Tiona R,
Glen Burnie, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726184167543
Not satisfied can't reach a human
The tech was nice. I thought he had fixed my microwave. But 45 minutes after he left I attempted to use the microwave and it again tripped my breaker switch. I attempted 5 time to get a person through customer service but each time the phone disconnected. What does it take to get a human on the line. I waited 5 days to have my microwave fixed. A technician so call fixed it but it's still not working. Signed disappointed.
Antonio R,
Bolivia, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726100492029
Bad experience
Appointment kept getting rescheduled. Part of reason insurance cllaim was denied was based on technician's notes.
Pedro C,
Somerton, AZCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1726091820166