Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Repair of my refrigerator
The experience has been horrific! First, Sears emailed me on the first date of repair (12/2/24) at 4:35 PM and informed me that he would not be coming. The repair date was moved a week to 12/9/24. I got a call from the technician on 12/9 that his truck broke down and he would not be making it. The service date was moved to 12/10/24. Once again, the technician did not show up. On 12/11/24, I got an email with a receipt for work done. THERE WAS NO WORK DONE! I am amazed at how poorly this was handled.
Quentin B,
Windham, MECustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733958132191
Refridgerator repair
Sears Home service is terrible. I had water on my floor and in the inside of my refrigerator for weeks and they counseled five times at the end of the day each time. I would never recommend Sears to anyone. I do childcare and all of the milk and the children's food spoiled, so I ended up purchasing a new refridgerator. Very dissatisfied customer.
Marla H,
Clinton, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733265142118
Frigidaire fridge
Since the beginning of September we have been experiencing the same breakdown with the fridge. The controls are not maintaining the setting, the fridge begins to lose cooling and subsequently food spoils and has to be thrown out. We have had two replacements of the same part. Robert is great but the last appointment he did not make it to the appointment because it had gotten very late in the evening after waiting all day . It is really difficult to wait all day for the technician to come into the night. At this point it is possible that there is no long term fix to this fridge, and we have to replace it.
Beverly G,
Waynesboro, TNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1732846089371
1
Terrible i will never do any kind of business with sears.This company have been fixing my refrigerator since August 6th its now November 25th still not fix
Jacquelyn H,
Gray, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732662758221
Terrible. Never use Sears
1) this place automatically forwards to google which prevents you from leaving an actual review. Worthless. I had to frantically hit the stop button so it wouldn't skip this review page 2) OZie did NOT fix my fridge. He replaced 2 parts I apparently didn't need to replace as my fridge is doing the EXACT same thing (blowing warm air) 3) Service department would NOT send him back, or anyone back. I will never use Sears again. I feel I have wasted my money. and I have a non-working fridge. 4) Awaiting a new repair person and waiting another day.
Matthew T,
Saint Louis, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731718294709
Refrigerator repair
I understand he said he came to my home and repaired my refrigerator. If he claimed to have made my repair, HE LIED!!! He never showed up after I rearranged my calendar to be here for an 8 to 5 appointment, emptied my refrigerator, and waited all day for him to NOT SHOW UP!!! I got a notification that he had made the repair and another with a bill for the work he DIDN't DO! Poor service!
Doug M,
Edwards, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731029246721
Disappointed
We were expecting a service call between 12 and 5 pm. It is now 6 pm. No call. No show. So has of right now y'all get an F.
Charles C,
Irmo, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730506422103
Disappointed
I was very disappointed to learn that the brand new icemaker we just had installed two months ago had to be replaced for yet another 200+ dollars because it had been more than 30 days since it was installed, I will definitely never use Sears home service repair again.
KS,
Los Angeles, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1729976743149
Sad
He says because I could not operate the controls correctly when I waw showing him what was wrong which I wasn't cooking. I was just showing him anyway. He said we can't take my word for it. That its overheating, so too bad so sad. Guess, my house can burn down. I paid seventy five dollars to be treated like scum and nothing was done to fix my oven. I guess I will try to video for the next technician. That's coming out.
Ronna,
Princeton, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729728535554
Dishwasher service.
Prior to coming to complete the work order Jason knew what the work order consists of. The screws used in the initial work order fell out, this caused damages to the bottom of my counter top, resulting wood chips falling in the machine. ( he stated it's an installation issue). He came out and screwed new holes in the bottom of my countertop. (And just like before screws are going to fall out. ) To add to the frustration the wood chips that were in the dishwasher was not removed instead he used water to wash them down the drain of the dishwasher ( everyone knows wood swells upon contact with water) .
Kereese M,
Deridder, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1729718994062