Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Pricing
Mike asked for change belt $350. Belt $50, labor $300?!!! I can add little money and buy new dryer ! Crazy pricing in your company.
Olga F,
Millsdono, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738632010480
Poor service
technician said the freezer could not be fixed that it was warped come to find out how a second to paint. The door was not work. The gasket was just gone and I would like a full refund.
Gregory B,
Temple Hills, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1738448746276
No Service
Dave came and left without repairing my refrigerator!!!!!! He stated to had to be at least 60 degrees in the garage to do the repair that I've been waiting for over a month to get fixed.
Michelle G,
Maple Heights, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1737758927530
Appointment to repair my Refrigerator
Sears Home Services they have been to our house 5 times since July 2024 until January 10, 2025 tried to fix our refrigerator but not only they have been able to fix it but also made the entire refrigerator not working a all. The technician that worked on it spent half a day replacing a part that caused the refrigerator completely to overheat. Imagine to have a simple problem (not making ice) to turn out a disaster like this situation and be without refrigerator for 7 months and still waiting. I would not recommend them even to my enemies...
Mohammed K,
Maiden, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737503045747
diagnostic gone wrong
i had Jose come to do a diagnostic on my refrigerator's water and ice dispenser to determine if and how it would be cleaned and if it needed to be replaced (per Fridigaire's customer service instructions). Jose gave me instructions on cleaning the dispenser and then looked at the water filter. unfortunately in taking the filter in and out of the filter housing structure, the filter housing structure was damaged and is now leaking water. this has created a massive problem for me and needs to be rectified. the unit was not leaking water before the diagnostic service. we need this damage, inflicted on our unit by a sears representative, to be fixed as soon as possible and to be paid for by sears.
Samuel W,
Los Angeles, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1735426682463
Rude Rudy
Service tech Rudy came to replace 2 parts on my washer. The washer was in working condition it just needed a stretched belt replaced and a cracked door replaced.(I washed clothes the morning he arrived). He did not have the complete parts to fix the door. He would not fix the belt w/o fixing the door. I asked if he could at least fix the belt and make new appointment to fix door. He not only refused but he patronized me continuing to say "I didn't understand." His tone became very nasty as he continued to tell me I wasn't listening to him and that "it would make him look bad" if he only replaced the belt and not the door! (Once again the correct door part did not arrive). Finally after having him continually refusing to do any of the work he came to do I told him to pack up his stuff and get out of my house. As he walked out the door I realized he had now completely broke my washer door so it would not latch to do any laundry at all (remember I had done a load of laundry the morning he arrived). I went out to his van and told him he had completely broke the door making it unusable. He stomped back into my house slammed the washer door(which did not latch any longer after he tore it apart) and stormed back out! He proceeded to sit in my driveway for 40 min. Until I walked out and asked him to leave my property. He is obviously not capable of communicating with customers in an appropriate manner. Since then Sears appliance service has cancelled 2 additional appointments I have made to try and get my washer fixed. It's now been a week and I am unable to use my washer at all.
Concerned Customer,
Valparaiso, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735343022379
Repair dishwasher
The dishwasher wasn't put back in place correctly and now the underneath is showing and there is a huge gap between where wood floor was and where dishwasher now sits. In addition, they scratched the wood floor in a couple spots when sliding it in and out.
Peggy W,
Dayton, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734994287795
Tech never showed up to scheduled appointment
My tech never showed up to his appointment today & once again this process of fixing my refrigerator is taking a ridiculous amount of time to fix. Very disappointed in all of this process..
Luz S,
Bakersfield, CACustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1734647263852
Don't use Sears Home Service
I lost count how many times I have had a technician out for a simple door replacement. Several times it was a no call no show. Never did a tech show up between the 8-5 time frame. Didn't order the part, ordered the wrong part, finally after two months I get the "right part". The part was a door. The wrong one was black and I have stainless. Once I got the stainless, I set the appointment. On the day of the appointment about two hours after the 5pm time frame, I got a text message with someone else's house and a note saying they knocked and called and I didn't answer. That house was 15 minutes away from where I live and the tech had been to my house several times before. So what did I do, I rescheduled and waited another month, this time the day came and went and when I called they said the service was closed on the previous appointment and no new appointment was confirmed, even though I had a confirmation text. By this time my extended warranty was expired and I had to fight to get him back out. He comes and tells me the door is the wrong one. So now I'm doing the install myself. Don't, I repeat don't ever use this company!!!
Cain G,
Erie, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734043486774
Gilbert is a 5 Star / SEARS NOT SO MUCH
The tech Gilbert is Great and very thorough! The rest of the experience is not so good. When I confirm by text the system does not compute the number 1 to confirm the appointment. When calling CS (the phone number that I was given for warranty) the system does not recognize my phone number and CS can not pull up my account until they transfer me several time. I originally had an appointment for Dec 12 but then I received an email stated it was rescheduled to Dec 11. No problem there , I made arrangements to be home. So when the tech gets out to my house and he only has a WO to install an ice bin ,(I did that I did myself). The WO for the repair of the icemaker and valve was scheduled for Dec 12. I called CS to see if they can move the so over to Dec 11 instead since he was there. They told me that they can not change the w/o date for the tech. I asked for a supervisor, and the person I spoke to stated that she was the supervisor and there is no one higher than her. I really don't understand why my appointments were divided into 2 days and I was never told about the Dec 12 again after the reschedule email I received. I do believe the line of communication needs to get better in order to operate more efficiently for the company and customers.
Susan G,
Mico, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733961657340