Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Repair
I feel like he was kind of rude especially talking to my mom who barely understood english, literally had no patient.
Soe D,
Bowling Green, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750368915530
Outstanding when the right tech shows up
After 4 failed attempts by service techs who knew nothing about propane service the 5th service tech showed up and had the knowledge and experience to finally repair the oven correctly. This process began in Early April and ended in mid June. Maybe….
Thomas E,
Livonia, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750282521056
Service
Was very unhappy with your service team as they rescheduled my service 4 times.
Amelia Z,
Riverdale, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750109816155
Was told the problem was fixed
They came out to service the stove was told the problem was fixed. It's still releasing carbon monoxide
Monroe S,
Toledo, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749933251831
He's a liar
He didn't even show up for the appointment. I have been in a loop with Sammy.. he doesn't know how to do the job even when he does show up... This is the 2nd time he didn't show up and lied about completing the service. Also apparently forging my signature. He is only interested in collecting his fee for the service appointments. Sears as a whole has been nothing but a revolving door of incompetence.
Eian,
Bainbridge, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749774405752
No body shows up!!!!
I got a text saying the service tech is here. Nobody showed up! Our two cars are in our driveway and three people sitting here waiting for two weeks in a row and no one shows up. What the heck is going on?
Leonard L,
Farwell, MICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1749506188702
Bad customer service
Mr. Hamayoon had a very bad attitude. When I asked questions about my stove top he replied "I've been doing this for 16 years ". I let him know I'm just asking you a question about the issue, why is he so aggressive. He said I disrespected him for questioning him. I told him never mind I don't want the service anymore, he can leave. If this is the kind of customer service your technicians have, you have a big problem. I wish I could give zero stars.
Marilyn P,
Herndon, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749332191424
No stars
Technician did not call until 5:30 PM. I deemed them unreliable. I had no communication throughout the whole day until time past of when they were supposed to be here. I will not use them to fix my oven. Will not use them to fix the dryer they were supposed to fix today. Having to wait all day for them to show up and then call at 5:30 asking if we would like to reschedule or he maybe could come out. No way know how will I ever use them?
Judy H,
Phoenix, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749160202268
No
My fridge and freezer was working fine before tech return today. After parts were changed now freezer isn't working which doesn't allow fridge to work. My food in fridge & freezer will perish. I should not have to wait until 6 18 25 for return visit. Tech should be sent back out tomorrow. Also should not be service charge.
Sterling L,
Woodville, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749167270142
Unhappy
Took three weeks to get a technician to come out. Once a technician did arrive he was here less than 10 minutes and tells me my freezer has a blockage and that to fix it would cost is well over $800.00 . Suggest I would be better off buying a new one. Will you be paying the diagnostics $129.00. So I had to wait 3 weeks for a diagnostic. No happy 😒
Harvey J,
Midwest City, OKCustomer service response - Thank you for sharing your feedback. We understand your concerns regarding the cost breakdown and apologize for any confusion during the approval process. We strive to be transparent with our pricing, and we’ll make sure to review this situation with our team to ensure clearer communication in the future. Please feel free to reach out to us directly if you'd like to discuss this further.
Sears Home Services on 1749159469893