Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
bad customer service
He didn't do anything; he saw the fridge and just left then said he will write a report that he can work on it.
Vincente S,
Wilkes Barre, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754948799410
Terrible
Appliance is worse than it was before they touched it ! You message the technician and says well you have to contact the manufacturer and they can put another service ticket . They don't even stand behind the work they just got paid $900 to do !
Burton K,
Tarboro, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754603294838
Never came!!!!!
This is the fifth time I've waited all day for you guys to cancel on me last minute. This time I even got a receipt for work that wasn't done. Because THEY NEVER CAME TO MY HOUSE!!! And you cant even talk to a real person. Worst customer service experience EVER!!!
Natalie S,
Woolwich, MECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754526120922
Sears home services SUCK
This the WORST Company I have ever dealt with ! IT is impossible to communicate with them they use AI ? I give them a NEGATIVE 10000000000 I hope that they go bankrupt ! It is not possible to talk to anyone .I have had a problem for 31 day , terrible service! I had to wait 2 weeks for a service after the part they ordered was delivered! All the repairmen have told me every person they go to complains about this terrible service . I wrote a bad review on my last visit they sent me a number to call but it it was a a AI & I could not talk to or gripe to a real person ! so sears sucks !!!!!!! That is why I will never go to a big box store for any appliances again !
Grady B,
Winnebago, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754525600999
DISHONEST TECHNICIAN - INSURANCE SCAM
I have used Sears Home Services for appliance repairs for years, including for repair to my dishwasher. In the past, I have been pleased with the service of various technicians. I did not have a home warranty in the past. However, Carolyn O. came to my house for the first time and told me that I needed a new dishwasher panel. She said that I should buy a warranty to cover this NEW problem with my dishwasher in order to save money, as the part cost over $400. She assured me and a family member several times that the part would be covered. I bought the warranty, and after the warranty became active she came to my house a second time. She did not bring the part. When asked why she did not bring the part, she said, "No one noted that a part was needed." At that point Carolyn O. told me she would "try to get me a new dishwasher." She said she wouldn't charge me a service fee for the visit. She said it would take 10-12 days for Sears to review her notes and contact me regarding the replacement. She said that I could "pick any dishwasher I want." Now Sears Home Warranty is telling me that the supposed control panel issue with my dishwasher is pre-existing based on Carolyn O.'s specific notes that this was a pre-existing problem prior to the start of the warranty! There must be a perquisite of some kind for her when she persuades a customer to buy a Sears Home Warranty in order for her to be so deceptive. I am leaving this review because she most definitely scammed me, and I hope to prevent this happening to someone else in the future. Buyer beware!
Collette C,
La Habra, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754525624988
Refrigerator repair
Nobody showed up and I wasted all day waiting and when I called they had closed the case
Robert P,
Staples, TXCustomer service response - Hi, Robert , we would like to provide you with some assistance regarding the REFRIGERATORS issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1754093268014
refrigerator home repair
James was suppose to come out to do the repair but never showed up. He lied and said the repairs were complete and even submitted a bill with a o balance. how can you submit a bill when you never showed up. Also this is the 3rd time that someone was scheduled to come out to complete the same job but never showed up. I am very disappointed and and very frustrated . hopefully you all will fix this and get my refrigerator repais completed.
Ivory M,
Norfolk, VACustomer service response - Hi, Ivory, we would like to provide you with some assistance regarding the {{insert appliance issue}} issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1754005922496
Refrigerator claim
Never got fixed always just tried to patch the problem and still had never came back for repair
Victor V,
Clarksville, TNCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753998301323
Nightmare dealing with Sears. Groundhog Day X10
Sears home service and all of their technicians are terrible. They are very very INCOMPETENT!!!! You will regret it if you use their services, they will put you through a nightmare that doesn't end.
Victor J,
Riverview, FLCustomer service response - Victor, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754005853809
Never came to service the dryer
The service was terrible I had to go and purchase a new dryer I will be canceling my service contract and reporting you to BBB
Mary F,
High Point, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753826305733