Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Not a review of Jody B.
We will never again use or recommend Sears Home Services. Frigidaire scheduled a warranty service with them. They texted at least 1x a day the entire week prior to the appointment to make sure someone would be home. SHS would not narrow the window, just 8-5. SHS texted at 8:27 the day of the appointment and canceled. AI and bots, no actual person available to talk with. Sad that SHS thinks it's okay to treat customers so poorly. Again, Jody B was not the issue.
Traci G,
Golden Valley, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1758576524538
Technician Rude
Technician is unprofessional. After changing control panel on second attempt.
Meir F,
Monsey, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758318665332
Serve Provided
The service that was provided from JOSE was excellent now on the other hand the service that was provided through the warranty Sears department was poor. I was very dissatisfied with the communication of my time that the service provider which was not JOSE was supposed to arrive. I did not get any communication as far as a telephone call to let me know that they were not coming. I had asked because of the inconvenience. I had waited all day at home for the Provider to show up. I lost work time from work and I could've been taken care of other things in the meantime as well after I got off of work, but I said at home and waited for the Provider to show up and no one show no one called. I requested that I should not have to pay a deductible based upon the miscommunication from the Warranty Dept again, not from the service provider, the service provider was excellent, but they need definitely need improvement or communicating with the customers as to them not gonna be showing up scheduling another date so not happy with the Warranty Dept and their communication so I'm asking now even steel on this survey that I should receive my hundred dollar deductible back also I'm paying $59 a month just to have the warranty. What a rip off.
Latanya M,
Los Angeles, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758231971533
This is ridiculous
This is the third appointment that Frigidaire has set up. The first was cancelled and rescheduled without arriving. The second appointment he arrived and said that he could not do anything, but to call Frigidaire. Frigidaire then set up another appointment, but the same technician arrived, but was also not able to do anything.
Jonathan S,
California, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757713891297
Struggled
Not prepared to trouble shoot. Diagnosis incorrect and not equipped to further support.
Adam L,
Clyde, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757713850531
Fridgerator repair
I don't know the name of the repairman who came on the 6th of September but no one showed up today the 11th at all. No phone call, nothing.
Cynthia M,
Gardendale, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757626895176
Nothing was done
I was told that Sears could not fix my stove and he left and told me to call back Frigidaire, who originally booked this appointment.
Jonathan S,
California, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757545562120
Showed up but than left
The guy showed up sat in his car and didn't get out. Said nobody was home. We was sitting on the porch and watched him leave
Johnnie P,
Andrews, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757462910467
Disappointed
John was worried about getting to the next appointment the entire time.
Erica L,
Cloverdale, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757367052004
Not a timely repair
Steven want the person who showed up to fix my refrigerator. Two men came but I didn't get their names. However, they did fix it in record time after 3 cancelled appointments by your company. They came out to address the problem on August 8th ordered the part which was overnighted and can on the 9th I called to get them to come service it and was given first the 18th, a no show, then the 26,28 and finally the 6th of September before they showed up. I had the highest power bill I've had in 4 years due to the fridge running non stop for a month.
Cynthia M,
Gardendale, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1757373567358