Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Repair of refrigerator
On the first visit, he did not call until he was outside in his truck. He didn't know how to correctly my ring my door bell so he rudely banged on my door. He clearly couldn't figure things.l watched him google how to fix our refrigerator.He even was trying to charge us more than the service fee. The second visit he figured out how to ring our bang . When he was done he never bother to explain anything. I had to ask him questions because he was about to explain a thing. He was he was not cordial, nor respectful.He had zero personality.
Mary M,
Athens, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691626169533
Refridgerator repair
He was just in a hurry to leave and said fridge was going in defrost mode would take 15 to 20 mins then he left fast. but the fan would come on and kick off after 2 seconds it has a code on the door SY EF.. I told him last time might be something else wrong because kept hearing a knocking sound. But he said his last day working at sears earlier. A good technician would have stayed and ran a diagnostic on it to be safe.
John C,
Athens, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691616726853
Unnessesary service
I appreciated that the technician honestly told me that there is no solution to our problem and we are stuck with this gas range. I asked him to check if it was leveled, and he assured me it was. I started cooking shortly after he left. Sure enough, all the oil for sautéing was in the one half of the pan, leaving the other half burning. Not a happy customer!
Mariana M,
Antioch, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183864506
Never Again
Within minutes of him entering my home, I was unable to breathe due to the overwhelming smell of smoke that clung to him. I had to leave my home and use medication just so I could breathe again. I ended up at a business next door so I could be out of the heat and breathe. I am now exhauted, shaky, and have a migraine. He endangered by health with his smoking. Never again. Please never ever send a smoker to my house again. I finished the job by working in my garage, but it could have resulted in me having to be rushed to the hospital.
Alicia M,
Saint Paul, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691106591528
Don't blame the repairman for the company issues
Terrence was very nice and we were pleased to have our stove back. As to the Sears Home Services you are very unprofessional. You did not notify us until 9pm that he was not coming on the second day date the original appointment was made. And you want me to have all of my appliances in your care? I DON'T THINK SO!'
Ellen R,
New Boston, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691096742317
4th repaireperson
I was not present at the repair, my tenant was present and I was on the phone with technician. Hanif walked into a situation the 3 pervious people tried to repair, he was not provided any information about the 3 previous diagnosis!! He did what he could to reassure that the refrigerator was now properly working and at the necessary temps. He was abrupt and short with myself and my tenant too!!!
Judy H,
Fairfax, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691014536506
Frdgidare
Said it was fixed butIce maker not working after he left
Claudia C,
Sayville, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690575813052
Lazy
came up with an excuse of why my dishwasher didn't work like a few bugs inside the control area of the dishwasher. He showed me a picture of maybe three bugs and said I had an infestation and then he didn't want to take any home with him. So he left so I'm pretty sure it's just laziness. I'd like to see how sad doesn't have any bugs
Matthew K,
Irving, ILCustomer service response - Matthew , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781906958776
Microwave Continuous Running
Technician did nothing to resolve issue. He did manage to get the microwave to turn off eventually. Microwave unusable. Technician failed to make any attempt to locate model and serial numbers he was requiring for repairing. Reported that there was nothing wrong with the microwave. Horrible service received.
Sylvia N,
Corpus Christi, TXCustomer service response - Sylvia , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781645735693
Your AI bot made me cancel our contract
We waited all day on Jun 3rd with your AI bot promising we would have service between 8am and 5pm as I asked for an eta. Then Richard (AI bot #1) cancelled our appt asking us to reschedule for June 8th which is accepted. Later that evening, Jessica (AI bot #2) said hang tight, a tech will be at our house between 5pm and 8pm. We continued to ask for an eta and around 730pm we were told the tech was on his way. We said oh well, we still have our June 8th appt. So we thought. Instead we were forced w another email to select another random of dates. At this point, I did not trust your AI bot technology and was so frustrated I canceled the appointment and contract. I kept getting reminders for our appointment so I called your 3rd party insurance partner (Assurant) to make sure our appointment was canceled only through no surprise, your Sears tech shows up. You lost a contract because of your poor reliance on AI technology that does not work.
James T,
Bedford, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781213031528