Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Service
Tech was nice but the part that was installed didn't work in fact things got worst.
Stephen K,
Portage, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344900209
I
Worker check refrigerator did not find the problem So no repairs was done During the night refrigerator stop working Unable to reach anyone at Sears
Patricia L,
Hampton, VACustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1693078820107
Not Familiar with Frigidaire Refrigerators
Eric is a nice enough guy but not trained on Frigidaire refrigerators which was the whole point on calling and providing make, model and serial number. After speaking with another technician the diagnosis was verbal without testing the suspected part. I have no faith in what they said
Sam S,
Manhattan Bch, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693004141132
Wasing machine repair
The machine still doesn't work properly. The cycles of the washing are completely off track. There needs to be a return visit..
Sandra T,
Dolton, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999259689
Very negative and blaming
He was wanting to blame everything else but himself. He didn't put things back together so I did. Didn't even check to see if it was working properly when he finished. Just got in his van and left. If the dishwasher needs to be replaced he should have said and reported it needs to be replaced so choice home warranty would authorized replacement. I would prefer a different tech Orion going forward from now on. Dishwasher doesn't get any water to spray the dishes.
Larry B,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913137354
Dishwasher repair
The machine continues to leak after repair was completed. Machine is still not usable.
Leila D,
Citrus Hts, CACustomer service response - Dear Leila,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653627208
Refrigerator
Refrigerator has been making noises off and on. Played for technician, didn't attempt to trouble shoot at all. Told him the water dispenser is now putting out warm/hot water. He said that's normal and can happen. Told us to contact PC Richards for one of their technicians. Glad we waited around all day for this useful information
John A,
S Setauket, NYCustomer service response - John, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692478016931
Not thorough
Arrived way early in the morning, which is not horrible in itself, but a little inconvenient. Then, was dismissive of my husband's concerns with the fridge, working sometimes and not others.
Melissa G,
Gallatin, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692395186537
Refrigerator repair.
The technician Don was great. My complaint is about your website. It took me an hour to schedule this follow up appointment. I had to talk to someone to remove my old landline phone number. They said they changed it but the technician today said he still had my old phone number. It won't let you change it on line either. Very frustrating.
Mary E,
Troy, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692136973379
Carlos is great; A&E customer service is not
A&E is lucky to have Carlos. He is 5 stars. He is friendly, neat, efficient and skilled. I am so lucky he gave me his number so I could text him about the follow up appointment. I got NOTHING helpful from the customer service number with NO option to speak to a human. Expecting a customer to wait from 8-5 is just ridiculous in this day with technology and communication. I wasted an entire day, as Carlos was doing other jobs and didn't arrive until 4:20pm. Absolutely unacceptable that there was no way to get assistance.
Cindi C,
Hobe Sound, FLCustomer service response - Cindi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692058421806