Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.7/5
Never showed up
Horrible, is the second no show tech Eric an Robert
Jacqueline P,
Miami, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436670613
Refrigerator Repair
The refrigerator was not repaired and is worse after the repair.
Natasha M,
Union City, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436525818
Terrible service
This is terrible service technician never showed up and I haven't heard from him all day
Ed A,
Mason, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772749284344
William R
Next time leave your number to call back. Do not come at the time was posted.
Shaneka B,
Fayetteville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772587270284
Not fixed
After your repair yesterday the refrigerator is still not working
Lori H,
Belleville, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772492472684
Poor
Poorest of poor; my appliance is still not fixed; it's been 3 months!!!!
Sutanuka P,
Billerica, MACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772492253769
DISHWASHER
NO SHOW, WAITED AROUND FOR 8 HOUR FOR NOTHING,THINK THAT WE GOT TO DO
Michael G,
Port Allegany, PACustomer service response - Michael , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772146963505
Very disappointed and uncomfortable.
We were very uncomfortable with Raymond D. If asked any questions he became Argumentative and condescending. His helper was very polite but also seemed uncomfortable. Raymond attempted to correct our erratic temperature Wise oven in the 4 visits me made here. His first visit was to tell my husband the oven just wast given enough time to heat. The second visit because his suggestions didn't correct the problem which Raymond D. Insisted was corrected! On the third visit the floor was left soaking wet from snow tracked in. Not wiped up by and an order put in for parts. On his 4th visit we were sent 2 of the three parts Raymond D. said were ordered. We did not open the packages and left them sealed for when Raymond arrived as they came to our address. We also showed him a copy of a text sent to us saying the technician would be sent the parts and only two were listed. My 85 year old husband pulled out the stove, unplugged it and cleaned out the drawer under the oven before Raymond D. arrived trying to appease him. Having dealt with him 3 times before. When he left after his 4th visit to put on the two new parts he waited for the oven to heat and maintain the temperature setting. We tried to explain what it had been doing and was met with aggression. When the oven got to 350 degrees he simply walked out the door leaving it open as he left to us showing his defiances. It's our thought he is a very angry person, unhappy with his job and customers. We will not be calling to have any additional work done "IF" the oven should give us additional problems. We would also not be interested in getting additional coverage for any other problem out of fear we would be visited again by Raymond D. We're sorry to send this along but you really should be aware. We'd hate to think these were isolated situation just with us.
Roderick C,
Warren, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771972932766
Awful
Technician told me the computer and the water blower to my dishwasher and then proceeded to tell the warranty company that just the door was broken.....now they are sending another technician and charging me another deductible that I have to pay..........I want this technician to contact me and please explain why he lied to me or the warranty company!!!immediately!!!!!
Edgar M,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771378244208
Homeowner
Poor service Incompetent technician. Ordered a part for the oven but couldn't install it because he couldn't get a screw loose. It is frustrating to wait 3 weeks and be back at square one
Artensay W,
Williamston, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1770094125732