Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Not so good...
Left parts in the freezer... which I wasn't sure where they went. and another thing and it's just within the next day or so, it didn't work properly and we had to call again.
Mrs. Leslie,
San Diego, CACustomer service response - Dear Leslie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722548219948
Replace ice makers
Mark replaced my ice makers today in my LG refridge and freezer. I was not happy when he refused to pull the ice maker frame and remove a spacer that I had put in To fix the ice maker issue originally. His refusal will create extra work for me when he could have easily went the extra distance and took care of it when he was in there. This to me was unacceptable and showed Lack of initiative on his part.
Robert T,
Crown Point, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722041230335
Lee Review
Lee addressed the technical problem, but he walked into the house with muddy boots, tracking up the floor which my Wife had just cleaned, he should have taken the boots off or have had a clean pair to put on.
Mark D,
Kosse, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721931401547
Poor Service
Matthew was on time and professional unfortunately he wasn't allowed to test the breaker to determine why my dishwasher isn't working so now I have to call an electrician which will require paying someone else on top of what I just paid.
Anonymous,
Albany, NYCustomer service response - Anonymous, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721426087635
Great service but way overpriced
My tech was good. He did the work needed and was professional. My issue is over $300 for a dishwasher latch reset. No parts needed. Latch stuck in locked position and needed a minor tweak. Less than 10 mins to fix . I wasn't expecting to pay nothing but this is not a fair price. Will not use this service again.
Mike,
MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720567445764
Ice maker "repair"
Not so sure the repair actually repaired my faulty ice maker. Technician had zero personality, seemed unsure how to solve the problem, and wasn't sure how to pull the refrigerator out of its spot. Did not provide insight into the cause or how to prevent it in the future. Did not tell us how to know if the repair was successful; I guess just wait to see? Commented that if it's a certain part, it might not be something that can be fixed. Also? Scratched my hardwood kitchen floor while moving the refrigerator. Didn't clean the floor mess that he made. Disappointing.
Elizabeth D,
Caledonia, NYCustomer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720560558580
Dryer repair
Marcus did the best job he could, but the dryer is still not fixed. He did a stop gap repair to make it work, but all of the pieces I bought and had installed were totally unnecessary.. I will more than likely buy a new dryer in the next month. I had 4 visits by repairmen. None really knew what the problem was..
Danny O,
Fort Worth, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718400039266
Not fixed
Tech came out, told him what was wrong with my refrigerator. He said he put a new capacitor in and there was a terminal connector. That was not good said it was shorting itself out. Well, the refrigerator still does the same thing just makes a different noise now.
Robert B,
Ashville, ALCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707517113720
Find another company
"Technicians" of today play guessing games. Quiet guy barely speak English. He did not even check the components just assumed that some parts needed to be replaced. Bad company!!!!!
Jay C,
Gainesville, GACustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707428510821
In a rush.,.......
he came in turned on my Dishwasher And Microwave He put the cup of water in the microwave and turn it on. We told him that in will not heat very will. We even showed him where a light came on and it said " Help". He said that it seamed to be working. (BUT it does not heat . Then he opened the dishwasher To make sure it was not Pug. He started the Dishwasher and said it seamed to be working. We told him that it did start. But after the first cycle that the lights start to flash . He said he could not make it do it , said could not make it flash ( He did not wait to see). Said he would check with the manufacturer and left. He was here maybe 10 minutes. Not very happy.
Brenda S,
Russellville, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707428114862