Frigidaire Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

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Total reviews

9.3K

Average Rating

4.7/5

refrigerator freezer repair

October 11, 2023

Overall rating

When the diagnostics was done, the refrigerator was pulled out from the wall without protecting the hardwood floor and dented the floor. I filed a claim but have not been contacted since filing the claim. Also the repair date kept being changed from Oct 18 to Oct 12 to Oct 16 and finally Oct 11. Also the repair kit cost over $200 but the actual amount of material required for the repair was a fraction of what was supplied.

Joe C,

Export, PA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697060185120

Terrible appointment experience

October 10, 2023

Overall rating

The first refrigerator repair appointment was rescheduled due to a delay in parts shipment. We were given 7am-6pm window for the new date, for which one person had to stay home all day. Ramin G. arrived at our property without sending us an update, knocked on the door (without ringing the doorbell) in a way he person upstairs did not hear, the left after sending a text to call the number on the voicemail which he never left, around 1130. By the time I saw the text, he had moved in to another assignment, but the Sears service team kept promising that he would return the same day, when I had called at 1220, 330 and 430, spending 30-40 mins on each call, with another person staying at the property and unable to leave, in case he returned. He ended up no-showing for the day. He returned for the rescheduled visit 5 days later. I had to call Sears twice to confirm that he was coming, and there still was no "I'm on my way with this ETA" notice, just a generic "Your Sears appointment is today," the same text I received the day two working adults had a full work day derailed by this technician's irresponsible lack of communication and effort to make the appointment, and Sears service center and the dispatch team who made apologies but had instituted no effective measures to ensure that the repair took place in the scheduled day. If Sears does not reach out to outline a solution for this issue after reading this feedback, I will proceed with submitting a formal complaint.

Jiyeon S,

Herndon, VA

Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696973783149

Issue not fixed

October 09, 2023

Overall rating

Parts replaced did not fix issues Product design need to return item

Nancy N,

Naples, FL

Sears Home Services on 1696973602601

Skills

October 04, 2023

Overall rating

Was not effective in his assessment or implementation efforts. Lacked familiarity with parts

Patricia H,

Lake Charles, LA

Customer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.

Sears Home Services on 1696455547531

Unsatisfied Customer

September 27, 2023

Overall rating

My most recent experience with a Sears Tech, was not pleasing. First of all, it appeared that he was not knowledgeable with the task at hand. The repairing of my microwave. He ordered parts that he said were needed in order to do the repairs. In addition to the tech having to order parts, he then informed me that, my next scheduled appointment would be two weeks out waiting for parts to come in. I'm still waiting to have my microwave repaired or replaced.

Brenda G,

District Hts, MD

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1695850766154

Several rescheduled appts by AE and fridge still not fixed

September 19, 2023

Overall rating

Scheduled appointments were canceled by A&E on day of appt after waiting several hours for them to show up. Fridge is still not fixed and having same issue after several different parts put in

Darin,

Gunter, TX

Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].

Sears Home Services on 1695160210278

Wasn't the most professional or friendly

September 16, 2023

Overall rating

This is the 2nd time I have had this particular technician come to my home. Both times he has had a negative attitude, complaining about the work he had to do concerning my appliances. Not very friendly or effective communicator.

Senetra J,

Jacksonville, AR

Customer service response - Dear Senetra thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695072857667

Fix refrigerator

September 04, 2023

Overall rating

My refrigerator is linking again as of today. The repair man refused to wear a mask when asked. I have to make another service call. It took several attempts to get service and the problem as not been solved.

Antoinette H,

Union, NJ

Sears Home Services on 1693949487672

Dishwasher repair

September 03, 2023

Overall rating

He tried to pull the dishwasher out and struggled. He said it would not come out. I looked under the dishwasher and my linoleum floor had curled up due to leakage and was caught underneath the dishwasher. I was able to assist him to take out the dishwasher. Once he took it out. He did not seem confident in what he was doing. When he went to put the dishwasher back in he was struggling. He tore my linoleum as he kept forcing the dishwasher in and out. I explained to him that the linoleum was the issue. I ended cutting the curly piece in linoleum and pointed out the tear in it where he was forcing it. He never apologized. Once it was in, he continued to test his work. I was on a phone call so he spoke to my wife and told her that it needed to be replaced. He said that HWA would be contacting us. I am very disappointed that now I have to take another day off (3rd day off), for a second opinion. Who is going to pay me for lost time?

Frank G,

Deatsville, AL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .

Sears Home Services on 1693863361619

My dishwasher is still leaking water

August 29, 2023

Overall rating

Olusegun worked very hard both times that he has been here to repair my dishwasher. He assured me that the problem of water leaking our of the sides of the dishwasher during the cycle was taken care of. Last night I washed a load of dishes. Just to be safe, I placed a baking pan under each corner of the dishwasher in case any water did leak out. I am relieved that I did that since water leaked out both sides of the dishwasher with about one cup leaking. I need to protect our wood floor. I don't know what to do now. Olusegun is the second Sears repairman to be in my home in the last month who has put in new parts, but still has not corrected the problem.

Luann G,

Chicago, IL

Sears Home Services on 1693345330214