Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Job Half Done Well.
Fixed water filter,made sure water was flowing, checked ice maker,had to call assist.Highe now no ice at all. Need fix-up told him what to do. please come back and fix what he did to ice maker.
Charles W,
Candia, NHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706912762975
Very knowledgeable
The guy that came out was very knowledgeable and did good work. It doesn't seem like the ice maker is fixed though. It's not making ice very well and we should have more ice at this point. If our problem gets fixed, I will happily give him a five
Joe B,
Tipton, IACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702938331472
Has not shown up
Issue was not resolved on first visit. Technician hasn't shown up for scheduled second visit.
Khristopher L,
Brandon, MSCustomer service response - Dear Khristopher thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700778336742
Non caring
Very disappointed with Joshua he did not show up for the previous appointment bit never called to let us know he was not coming. Also, giving 8-hour arrival windows is unacceptable, especially if we cannot expect updates. We are VERY DISAPPOINTED.
Roland B,
Kilgore, TXCustomer service response - Dear Roland thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699309815538
Dryer repair
The dryer is still not repaired after 5 weeks of screwing with this. . I'm speechless. Never dealt with this kind of service. Still getting E 61 error. Erick left saying it was repaired. He did not test it long enough. You'd think this could be figured out by now. This is not good service. Communication is poor.
Carolyn G,
Centennial, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1699120466598
Not impressed
Tech was kind of rude and tried to argue about which door he wanted to come in
Imani C,
Columbia, MDCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698270241597
Philip
Tech showed up and I explained the issue. Since the new parts were put in, the freezer is now frosting over. He tore the freezer apart and told me the back panel was buckling. And not allowing the door to close properly. He told me the door would close better without it. I said we could try it. After he left I discovered that the freezer door is offset and the rubber on the side is very narrow at the bottom and wide up top. He has been here 4 out of 5 trips and I'm not sure he knows what he's doing.
Sharon J,
Hobart, NYCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698269590486
Service Tech
He was not happy that I asked him to wear shoe covers prior to entry into my home. He really showed his emotions of not very happy with what I was asking. It's my house sir if I'm providing the shoe covers the least you can do is be respectful
Frank L,
Rio Rancho, NMCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697921623109
Inconsiderate
I tried to explain the continuous problem. What he did I could have dine myself. He did not take the screw out to see exactly whst was going on with it. But if I'm calling continuously about the same problem, why can you not put a bandage on it.
Marie W,
Atlanta, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697837203209
Service good, schedule bad
Placed called the first of the month for a repeat call on range. Service manager call and explain problem (same as before), will order parts. Received e mail about arrival, parts department forgot to let repair man know about parts were in house. Had to reschedule time for the following week. Johnny did a very good job of replacing parts and careful of work area. Reschedule was not his problem, higher up drop the ball!
James N,
High Point, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697761578321