Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Service was good. Documentation is terrible!
I want an itemized statement if my service can't get any help on the phone it's all AI nothing comes up online. How does a customer get service? I want an itemized statement of my service! No paperwork was left for me as warranty for my service! Website is completely useless!!!!!! Service tech left me with no paperwork!!!!!!
Cassandra R,
Pottstown, PACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744321847156
Most professional
Now we are waiting for the next step to either replace or repair my refrigerator.
Theodore M,
Wilmington, NCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1741469369322
Great Service!
David was patient and took his time to work through all potential issues. He was kind and courteous, and thorough in his explaining the process and issues. Thanks!
Jeremy K,
Clarkston, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741390113927
Technician
Poor, cost me money and time . He showed no contact with higher ups..he took months To figure out what is wrong with our fridge..and we don't even know if it is going.to work..
Ron K,
Watertown, NYCustomer service response - Dear Ron thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740782386693
SERVICE COMPLAINT
The servicde provided by the tech was very good. I have a problem with the warrenty service that was to be done on the refrigater today also. I was told when I called the appointment has to be cancelled. This is the second time this appointment has been cancelled and I have not been called to let me know no one was coming. I have had it with this service. NOT PLEASED AT ALL!!!!!
Marion T,
Ellendale, DECustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740524645160
Did not find a leak
First of all, they don't let you know what time they're coming till a half hour before, and all he did was turn the gas on and use some kind of sensor to find to see if there was gas leaking. He should've waited at least 15 minutes because that's when we smell the gas, and he did no pressure test. The Pressure test the gas company did on the line, it lost pressure when the stove gas valve was on, but did not lose pressure when it was off so the leak is in the stove, even I can figure that out. Did not seem professional. I could've got my own gas sensor and paid a fraction of what I paid for them to come out here. We still smell gas when the valve is turned on.
Jonathan P,
River Falls, WICustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1740004289665
Need a second opinion before discarding the Fridge
The gentleman was courteous and did the diagnosis. The fridge is a very expensive equipment and before a final decision i would like a different technician would take a look at it. Thank you
Madeline Nieves,
Juncos, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739922728234
Nit happy
I did not get my refrigerator fixed properly. The refrigerator is still running constantly. I need someone else that knows what they are doing to come out and fix the problem. The technician only fixed half the problem.
Decel O,
Crosby, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1739918228078
Dec. 24. till Jan. 22 and finally got it fixed.
He was critical of the first technicians call to replace the part. I now have a scratch on my stainless steel next to the knob after they replaced the part.
Monica H,
Cuero, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1737672115589
Service
Daniel did an excellent job fixing my freezer. I would definitely recommend him. Sears' AI department though needs some work.
Cheryl W,
Wytheville, VACustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1736375808789