Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Unhappy
Well we started out because of our ice machine not working. 1st tech replace ice maker still no ice. 2nd tech comes out says it's the motherboard. 3rd tech comes out replaces motherboard knows nothing about original call and still no ice maker. Still waiting for ice maker to be fixed.
Mindy H,
Weston, OHCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778632330931
Laney Dishwasher/13409 Saddle Back Pass
He replaced a part, then left without checking his repair for operation and remedy of symptoms. My WIFE ran a dishwasher cycle after he left and the problem persists. Food residue still left on dishware!
Jack L,
Lakeway, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1776893501284
Refrigerator Repair
Robert has been to my home several times. Each time he was dismissive to my concerns and questions when he came out to service our refrigerator. This last time he needed to order a part and told us he would be back on Saturday (it was currently Tuesday), he did not come back on Saturday, but the following Tuesday! This was unacceptable as we are diabetic and have to refrigerate our medication and had no refrigerator the entire week.
Robert C,
Pennsauken, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776375627305
Couldn't care kess
He was efficient but could care less about being here. Sears lied about the 129.00 diagnostic charge being used for the repair should I decide for sears to repair my freezer. That was a lie. Mark looked like he didn't want to be here diagnosing. I would not recommend Sears again to anyone. Figure it out!
Carmelo R,
Valparaiso, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774389273424
unkempt
Ths man was so unclean, if it had been dark I would not have let him in. His clothes were a mess, his hair and beard unkept, he needed a shower!
Phil R,
Chehalis, WACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1773696308461
Repair Frigidaire washer /Dryer
Same problem , not working, we had a tech come out on Dec 27th , then return this week, still not working. Frank was very nice but after he left we ran a cycle and same problem turns off.
Peter D,
Woodland Hills, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768952982358
Not repaired
Lonnie was very polite and he replaced a part on my refrigerator but it is still not working properly so I can't give a very good review
Dorothy E,
Goldsboro, NCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764368557259
Freezer repair
John came and replaced a part in my refrigerator freezer. He was not very engaging in conversation with regard to the freezer and what the problem had been. He seemed very disinterested when I offered what the problem had been with the freezer. When I did ask him initially if he knew what the problem was with the freezer, he said, and I paraphrase, "No, I don't, but I'm the guy that's got to fix it." He didn't offer any information or advice just in case we have another problem with the freezer. He couldn't get out of my house fast enough. All in all, not a very pleasant repair visit.
Camille S,
Wappingers Falls, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1762384431797
Refrigerator
Is still not working need a recall service appointment or I'll call AHS myself
Paula J,
Vacaville, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762210743537
Happy/Not Happy
I'm glad my dishwasher is fixed. It didnt take the service guy long at all. However, i selected the clean and maintenance service, which I did not get. I was charged an extra fifty dollars for this! Also, when scheduling my service I NEVER spoke with a real person. I had to deal with AI. My name was spelled wrong as well as my address. Not really a big deal since they still found my house, but when I tried to edit it on the website I couldn't. The chat option is ridiculous because it has very limited choices to select from so I couldn't edit through this choice either. Bring able to speak to a live agent would have resolved the issue I had. I have other complaints, but I won't mention them. I will say, I probably will not use this company again.
Russian A,
Bald Knob, ARCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760996685361