Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
customer service
You AI is terrible. You can never speak to a human being. My appointment was rescheduled three times on the day of service, after I waited half a day each time for the technician to show up. When they finally did show up, they were great.
Kathy P,
Winston Salem, NCI'm
He was polite
Irma M,
Boerne, TXDisposal-wasted time
He was relatively quick to discover what I had already told him in person and on the call when I scheduled. My concern is why didn't he have the replacement disposal with him? Now I have to wait another 2-5 days to get an appointment and waste another day (8-5) waiting for a repair person to install a new garbage disposal that we both knew I needed before the repair man came to my house. Why do you bother getting information about the problem and type of garbage disposal if you aren't going to use it to cut down the customer's loss of time and an additional trip on the repair person's part? Extremely inefficient for the customer and repair person.
Bertie A,
San Antonio, TX5 stars for Jerry, Rated by Allen Hicks
Good service, competent technicians. Kept me informed by phone or text. Glad to know you guys are there. Charlie was also great. % stars for him also. He done the initial contact and ordered the part.
Allen H,
Kenefic, OKOven Range Repair
Tech did not notify that he was on the way until 10 - 15 minutes before his arrival. No text that morning either. Should have been notified at least an hour before arrival. Attitude was not the best but I've had worst. Overall, the oven was fixed but customer service is the reason for the score.
BC,
Batesville, MSGas range
He was just ok. He just stated that it could not be fixed and was supposed to contact someone, but not sure who. Hopefully, the warranty company.
Eugene P,
Lincoln, RIDaniel loynes
My refrigerator is still not working. New part was put in but did not figure out why refrigerator is not working. I calked to request refund of 403.38 for part that came first time that did not work
Daniel L,
Maryland Hts, MOScheduling
Stop scheduling appointments and then canceling because the items ordered were not received, both items were received and I was expecting and needed that appointment. Maybe at least call and confirm before canceling. Also, I receive a text for a new appointment with a past date. That's so confusing but my time is just as important as yours. The tech Bill was awesome and very knowledgeable but the 1rst and 3rd(David) not so much or at least he didn't explain as in depth, nor was his investigation into my issue thorough, although he was very nice.
Paula S,
Macomb, MIVery Professional
Jonathan was pleasant, worked quickly and kept me informed. About as good as it gets!
Lauren H,
Hinsdale, NHmicrowave exterior stovetop light not working
After Cornelius the technician left, we found the the lights that illuminate our cooktop no longer turn on. Please have tach return asap to fix problem created by tech.
Ian Washburn,
Honolulu, HI