Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
The whistler
Mike has been to my home now four times in the last couple of months. While he is an excellent whistler, it is incessant. If not whistling then he's humming. Ok, it's annoying. His skill is suspect when the first thing he does is pull the fridge out and disconnected the water supply. All in all, the fridge was fixed and the water supply reconnected. 4 hours is all it took. I had to reschedule this repair because Nov 19th was overbooked by whoever does your scheduling. That's a whole week praying that the fridge would make it another week. I do not blame Mike for this because things happen and the appointment can run long, as is evidence in this week's repair. He told me last week that he had 2 compressor repairs in that one day and that's what took so long. Please let scheduling know that it is quite annoying to have constant reminders of your arrival times and having to stay home all day for the repairman only to be told. "Sorry, I can't make it to you because other jobs ran long." Thank you for letting me get this off my chest.
Deborah U,
Pine, AZDishwasher repair
William was great. He was efficient and tidy. I hate how your appointment system works. I ended up waiting all day on Tuesday for you to cancel my appt. at 4:45. I waited all day Friday with the system saying he would be here at 11:20. Finally arrived about 3:25. You can't ever reach a real person and it is very frustrating. Regardless of how you feel about it, my time is as important as yours and I feel like you wasted a good day and a half of my life. I would not buy a Sears appliance with the repair package because of the way you run your appointments.
Wilma T,
Pahrump, NVFinished the repair myself
Brian installed the ordered part but didn't check to see if it would make ice. The next day no ice was made. I had to remove the ice maker and thaw out the fill tub. What has been the problem from the beginning. I didn't want to make another appointment being it took over a month to get someone out just to install the new part.
Robert H,
Clay, MIWilliam was great…still no ice
William was very nice & efficient; however, after almost 48 hours, the ice maker is still NOT producing ice.
Judith B,
Rochester, NYSuper Nice
Santos is a very nice tech but seems to have messed up my order. He closed out a ticket for a previous visit (same issue is still broken) and it closed out the current ticket. The whole thing is a huge mess.
Ryone A,
Atascadero, CAOverall experience review
For starters I took off work and waited until 8pm when Edwin showed up. Edwin was great and walked us through everything, so nothing against him. The only opportunity I have is actually having a service guy show up within the time window I was expecting which was 1p to 5 pm. Everytime I updated the tracker an hour was added to the eta. My only ask is to respect our time. I could have gone to work today had I known no one would show until 8pm.
Pauline F,
Los Angeles, CAFreezer ice maker repair
Jose R seemed good but as of over 24 hours later the ice make is still not making ice. Jose said it would take a couple of hours but it shouldn't take this long.
Michael F,
Killeen, TXRefrigerator repair
Took forever to get the repair done. Parts came in a month ago. Then you canceled the appointment and had to reschedule twice. Took off work three times and two no shows third time was today after 6pm which the repair was supposed to be between 8-5. Your company needs to set better times and communicate!!!
Kent L,
Purvis, MSRefrigerator
Sears need to consolidate on the parts and service. There is no reason ,why a technician should be making repeated visits. It is a waste of productivity time on the Client and technician side. Job still Un completed.
Adekunle O,
Sprngfld Gdns, NYđŸ¥¹
Mr. James broke my protector which goes to my stove however he tried to fix it but he could not. It was an honest mistake but it's still not fixed and now I have to replace it.
Angela B,
Garfield Hts, OH