Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Stove
Very good
Margie D,
Lubbock, TXdishwasher repair
Hector was very courteous and helpful. He explained everything to me .
Jacki C,
Seaford, NYTechnician
Technician was on time, courteous, professional and knowledgeable. Did a good job diagnosing.
Cheryl D,
Knoxville, TNRefrigerator repair
Repairman k owledgeable,but not too precise..kept losing screws and such.But aĺl turned out fine in the end. Quite pleasant person.
Marilyn F,
Cape Carteret, NC5
He did a great job and he was very prompt
Tommie H,
Vicksburg, MSRefrigerator Ice Maker Repair
Unfortunately, I need to inform you that the ice machine is still not working. The repairman arrived first thing this morning around 9:00 AM, but as of 4:30 PM, the machine remains non-functional. The repairman mentioned that he left the ticket open in case he needed to return, and it appears that will be necessary. Could you please arrange for him to come back as soon as possible to resolve this issue? Thank you for your prompt attention to this matter. Best regards, Wayde Normandin
Wayde N,
Collinsville, OKTechnician is great, Sears service is horrible
Domingo, the technician, was highly responsible and skilled and determined to fix what he could. But I am 100% frustrated and disappointed with the service of his company, Sears. Through no fault of his, he came without ANY information about what he was supposed to fix, including that it was a repair job and NOT another diagnostic appointment. Sears sent him with NO information. Domingo had to wait 30 mins to have the work order sent to him from his company. Moreover, I called the company at least 3 times before his arrival for a variety of reasons 1) nobody showed up for a prior appointment the last technician scheduled but the company never got in touch with me to tell me the appointment would not take place because they said, when I called to find out who nobody showed up, that they only come when all the parts have arrived, but the first technician who diagnosed the fridge problems and ordered the parts, scheduled the appointment. Why didn't they tell me it was not a scheduled appointment until the parts arrive? 2) Sears didn't call me after I called twice because I was frustrated not to have accurate information and I was told someone would call me after 3 days from the parts department. They never did. 3) also, they rescheduled my appointment only AFTER I called them again telling them the parts had all arrived, though I was told explicitly they would contact me once the parts all arrived. They didn't. 4) It is impossible to speak to anyone in the company who can take responsibility for their terrible customer service. People at the call centers respond and tell you things, like I'm making a note of that in your file, only to have the technician show up without any information of what he's there to do. Sears showed total disorganization and complete lack of care for the customer.
Rebecca,
Providence, RIfridgidaire repair
l am not one to complain and hope this review doesn't get to spencer saying it was us. parts had to be ordered. upon return only some parts had arrived. repairman seemed a bit testy as all wasn't available when he wanted, in fact snatched the only part (bagged) from my with a kinda of attitude. he didn't arrive until 5.30 and was supposed to be here between 8 and 5 working day. apparently he's the only engineer for our arrest. l don't want him again as an engineer it just seemed everything was an effort for him to do. the fridge was repaired but he left the mess for us to clean our fridge and area.
Carla B,
Ashland, KYDissatisfied with service!!!
If Darryl C had done the first call and cleaned out the clogged drain to the collection pan I wouldn't have waited over a month to have my fridge/freezer working again. Very dissatisfied with the service!!!
Lee F,
Fredericksburg, VAMessy
Nice guy but he left my kitchen a mess. Left without replacing racks in the oven, the lefts parts and trash on the counter.
Gary O,
Danvers, MA