Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Job done
He had the part and was able to fix it the same day.
Kimi D,
Bettendorf, IAassistant to the main technician (Jamison H)
He assisted Jamison as needed to pull out and reinstall the wall oven unit and assisted with handling parts.
Isabel C,
Jacksonville, FLMaintenance needed due to broken water line.
Would help if he could provide more detail on the maintenance and operation. He was very knowledge about the service he provided.
Robert N,
Forest City, IARefrigerator
We are on a wait and see. We were told that the fridge is running and that the panel on the door is not working.
Barbara T,
Gary, INFridge outage
PROS: Technician was courteous and professional- put on boot covers as requested. He was very detailed and answered all questions clearly and succinctly. CONS: Technician left boot cover bag on my kitchen table and used part. Area of improvement: Sears should ensure customers know that payment is due IMMEDIATELY after service is completed. My stand-in was here due to me having to be at work and informed the tech that I would be arriving home soon which was past the time he'd complete the repair. Kept receiving calls and texts for payment while driving in heavy traffic. Tech stated payments are due 10 min after service is completed. Ended up pulling over to make payment. Sears could bill customers with service plans- allowing them to pay at next billing cycle. OVERALL: Service was good!
Mr. Williams,
Calumet City, ILDishwasher repair
Dwight was thorough. He identified the problem and fixed it. He had to get and retire the part, repaired, advised me to listen and watch that repair was completed. I'm grossly pleased with his knowledge and professionalism.
Pamela A,
Garfield Hts, OHGood experience
I had a good experience with John. He came out and looked at my ice maker and replaced it with a new one.
Lorraine B,
Shippensburg, PAWay too much up selling!
We were pleased with Clint's work, but not so pleased with the constant, unending up-selling. When we declined, he would go on with another "offer" and another and ANOTHER. He was relentless; the constant bombardment made an otherwise pleasant experience very uncomfortable. Also, after the technicians removed all of the shelves in our freezer, they didn't return them to their prior positions, and now we cannot figure out how to move them! We have lost a third of our storage space. We would appreciate someone coming out and showing us how to move them - we are both stumped.
Donna W,
Hoffman Est, ILMicrowave repair
He did a great job in fixing the microwave. But, we had to wait all day. We were given time window 8am - 5pm. He came at 4:50 pm.
Shantha R,
Brockport, NYTechnicians Are excellent
The technicians that do the repairs are excellent. Where this company falls short is due to the SEARS network administration. It's all Artificial Intelligence. Impossible to talk to a human. Over abundance of convoluted emails and texts that often contradict themselves to the point you can't tell what's going on, or what will happen. They're doing 2 repairs for us, and at this point we've received around 50-60 emails and texts that have us very confused. Again though, the repair technicians are EXCELLENT. Francis's professionalism and skills are very impressive. (The 3 stars are due to administration/communism.) Francis is 5 stars.
Paul L,
Lenoir City, TN