Frigidaire Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

9.4K

Average Rating

4.7/5

Refridgerator/Reschedules
November 02, 2023
Overall rating

My review is more for the structure and not so much Albert who stepped into a situation that was already brewing. I was scheduled for weeks out for my broken fridge. I am a family of 5 so this was a MASSIVE issue. The tech came and ordered parts that were on backorder (pandemic related which has caused delays in every industry), the parts came earlier and I installed myself and was missing a screw. I kept my appointment for the end of October in place and figured I'd wait, I was given an 8-5 window and took the day off only to be rescheduled at 4:15pm for a week later same time frame. I think 8-5 window in this day and time is ludicrous. Albert called at 5:30 or so from an 8-5 window and asked if he could reschedule as he was running behind and had two other jobs. I expressed discontent and told him I only needed a screw and he graciously rearranged and made my appointment work. I am extremely grateful to him as another reschedule would have absolutely been ridiculous. I think systems should be tweaked a bit and utilize technology a bit more to avoid inconveniences and cause minimal disruptions to the customer. Thank you for accommodating Albert

Daniel,

Mattapan, MA
Refridgerator/Reschedules
November 02, 2023
Overall rating

My review is more for the structure and not so much Albert who stepped into a situation that was already brewing. I was scheduled for weeks out for my broken fridge. I am a family of 5 so this was a MASSIVE issue. The tech came and ordered parts that were on backorder (pandemic related which has caused delays in every industry), the parts came earlier and I installed myself and was missing a screw. I kept my appointment for the end of October in place and figured I'd wait, I was given an 8-5 window and took the day off only to be rescheduled at 4:15pm for a week later same time frame. I think 8-5 window in this day and time is ludicrous. Albert called at 5:30 or so from an 8-5 window and asked if he could reschedule as he was running behind and had two other jobs. I expressed discontent and told him I only needed a screw and he graciously rearranged and made my appointment work. I am extremely grateful to him as another reschedule would have absolutely been ridiculous. I think systems should be tweaked a bit and utilize technology a bit more to avoid inconveniences and cause minimal disruptions to the customer. Thank you for accommodating Albert

Daniel,

Mattapan, MA
Sears is awful!!!!
November 02, 2023
Overall rating

The technique did well. Sears, not so much... in fact I will NEVER use Sears again. Period. Full stop. The communication was horrible and non-existent: there is no way for an individual to reach a living person, if not via my home warranty, and even then they couldn't garner any information. I was promised follow up phone calls and/or emails to update me on the shipping of a VERY DELAYED PART (a part that I was able to find on many websites... with over night shipping no less). The scheduling of appointments was given a window of 8-5, with the first appointment date resulting in me getting a phone call at 4:45pm telling me the technician wouldn't be arriving. I could go on, but I've wasted enough of my time on this horrible company. No wonder Sears is truly dead.

John M,

Indianapolis, IN
Good service
November 01, 2023
Overall rating

Came late tot he house but was prompt and did the service as desired.

Ruaf A,

Hayward, CA
Dryer Fix
November 01, 2023
Overall rating

Friendly and efficient

Patricia S,

Yuma, AZ
Ice maker repair
October 28, 2023
Overall rating

Richard was a fine technician, and repaired the icemaker in a very reasonable amount of time. But we have a problem that I need to have addressed. It makes crushed ice only, not cubed ice, which is what we use most of the time. Please call us ASAP to get this so we can get this fixed. Thank you.

Peter O,

Jackson, MI
Refrigerator
October 25, 2023
Overall rating

Explained things well and call repairs in right away to hs.

Quina W,

East Moline, IL
TECHNICIAN
October 25, 2023
Overall rating

Employee was professional. The work was performed in a timely manner.

Paula R,

Brooklyn, NY
Repair of fridge
October 25, 2023
Overall rating

Tom did a super job NOT ONLY ON FIXING but also on educating us He was TREMENDOUS +++++

Rich B,

Holland, MI
Great job
October 24, 2023
Overall rating

Thanks for the services job well done we will use again

Thaddeus M,

Thomaston, GA