Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Easy Peasey
Easy job for Thomas, he expected the worse but was rewarded with a quick easy job. Schedulers could do a much better job announcing arrival times.
Charlie C,
New Bern, NCTechnician = Wonderful; Accessibility = not wonderful
Brian, The technician was great. Communicative, succinct and knowledgeable. No complaints or issues about that part of the service. However, accessibility to speak to someone about a mix up was horrible. There was a discrepancy on my date of service in the text reminder vs. the email reminder. Since I had already been canceled on once, I wanted to talk to a person to make sure all dates/times Of the new appointment were correct. Every number I dialed (4 in total) lead me to the same automated phone tree, with no option to speak to a representative. I finally called the billing department - not even sure how I wound up there - and asked them to please not transfer me or send me to a phone tree and find human to simply confirm my service dates. At that point, I was helped. It took a total of 5 minutes to confirm details - it took two days and at least 90 minutes to find a human voice.
Erica M,
Cincinnati, OHCall Center needs work
Service tech was professional but the call center on the other hand was no where near as professional
Jason H,
Mableton, GAGreat Job!
All worked well. The tech was knowledgeable and took care of issue.
Wiley J,
Galveston, TXGregg
Would have given him 5 but light is still flashing; freezer is working though!
Jonathan S,
Grayson, KYRefrigerator door
Very efficient work. I hope he's okay
Elizabeth V,
Denver, COClay B. Review
On time. Knowledgeable and quickly took care of the repair
Dan M,
Atascadero, CATechnician to repair dishwasher
He was pleasant and very helpful in explaining the issues.
Marian M,
Farmington Hills, MIRefrigerator repair
We'd like to thank Dane for completing the repair of our frig. He did a great job and was very efficient.
Craig H,
St George, UTVíktor
Viktor arrived on time, was courteous and polite. He quickly diagnosed the problem and made the repair along with recommendations to prevent future problems. He is a superb ambassador for Sears.
John W,
San Clemente, CA