Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Great services
Our service technician, Steve performed a great job! I am very pleased in this technician knowledge and friendly attitude! If we have any problem with any appliance please send Steve. Thanks!
Monroe M,
Starkville, MSThank you
Thank you so much for the great customer service and changing our time to today.
Juanita M,
Atascadero, CAGreat Guy
Jeff has been here for several issues and he has always been so professional and provides such great customer service! I would recommend him for any repair needs.
Lisa M,
Lincoln, NEKnows What He's Doing
Kylen did a great job, and very quickly, repairing the water/ice dispenser on our Fridgedaire refrigerator. Very pleasant person, and start to finish only took between 15-20 minutes.
Paul L,
Lenoir City, TNSears service technician
Very efficient, pleasant and what you don't understand, he explained.
Lashonder J,
Chicago, IL5 Star Service All The Way
cannot say enough good things about Raquel. From the moment he arrived, it was obvious that I was dealing with a true professional. He showed up exactly at the scheduled time, quickly diagnosed the problem with my refrigerator's ice maker, and had all the necessary parts on hand to complete the repair immediately. What impressed me most was his expertise, efficiency, and attention to detail. He completed the repair in record time, explained everything clearly, and left the area clean and spotless. It's rare these days to find someone who is not only highly skilled but also dependable and respectful of your time. If you need appliance repairs, I highly recommend Rawie. His knowledge, professionalism, and outstanding customer service made this one of the best service experiences I've ever had. Five stars all the way!
Arthur D,
Hialeah, FLWorst Experience EVER/Scheduling Service
The technician was great, the human component of the service. The scheduling and subsequent issues resulting from only having AI as contacts was excruciating. I was rescheduled 4 times, only because AI screwed up. You have to pay for parts and service up front, so then you're held hostage by AI to then get scheduled and stay scheduled. The parts are sent to your home. AI determined the parts had not been sent so cancelled my first scheduled appointment. The second scheduled appointment was cancelled because I didn't respond "yes" to the confirmation text fast enough because I was driving when the text came in. I'd call to try to fix things and went round and round with the very polite, but very stupid AI reps. Probably one of the most frustrating processes of my life. I do not recommend Sears Services because you cannot EVER reach a human representative to discuss any misunderstandings with their AI service agents. It was just an awful, incredibly frustrating and time consuming experience. This is not something I need in my life.
Nancy B,
South Park, PAin communications is the worst
Technician was great, but the company is the worst. Its AI system kept telling me I would be charged in my home. Warranty told me to ignore them. The AI system was very harassing. I told my home Warranty not to use that company no more.
Frank K,
Hanover, PARefrigerator Service
Great service… knowledgeable and glad to answer all my questions. Great at reaching out and informing me when he would arrive for the service call.
Kevin K,
Caledonia, MIFridgidair dishwasher
He did a great job finding the issue, he thinks he fixed it we will soon see, he said to run it often and see if it leaks again. If it does he said call back. I have 30 days to make sure it's fixed. 6-12-26
Sheri A,
Cleveland, OK