Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Why does it take 6 appointments for service
ALL Three ordered parts arrived at my house on 7/12/24, repair was finally completed on 8/5/24 You scheduled 6 repair confirmed appointments 7/19-7/19-7/29-7/30-7/31 8/5 and cancelled them the day of, or the day before, except for todays 8/5/24. In total, I even had "3 EMERGENCY requests", several "I talked to scheduling and you are confirmed", two "I will talk to back ????" and many "Dont worry you are confirmed scheduled and I told them you have all the parts ordered". Each time I called in I was assured my NEXT appointment was CONFIRMED set, then it would be cancelled. I did not like that the tech would present a blank screen for my signature on his phone for approval, how was I supposed to know what I was signing? All in all, the phone people were nice and would tell you ANYTHING to make you happy when in fact I had to call 20 times to get a completed repair. Seear was great but I would not renew my service contract if you gave me 4 more years FREE. I would get texts from NEW LEAF "Hi this is new leaf checking status………If repair is complete please press 1" I assume this was so ticket could be closed out. There was no option for NO or any contact information provided. I would have to say in my 74 years this was the VERY WORST SERVICE EXPERIENCE OF MY LIFE, AND I AM SURE YOU HAVE SHORTENED MY LIFE SPAN BY 5 YEARS
Jack SHU,
Culpeper, VAExcellent
James was able to troubleshoot the problem rightaway. regarding source of refrigerator leak, and fix it.
Zaki A,
Cleveland, OHExecllent service.
Tony provided excellent service and was very friendly. He is a good representative of quality service and professional conduct for Sears.
Kathleen F,
Honolulu, HIGreat Job!
Huy was very professional and was able to let me know the two possible things wrong with the freezer, either the fan or the compressor; however since it was not acting up when he got here, we don't know for sure. I was instructed to record the noise the next time it happens. I also want to thank you for sending a picture of the tech so I knew who would be coming to my door.
Yvonne C,
Whitney, TXService Review
Technician was on time and personable. Had needed parts and completed work quickly.
Henry S,
Nashville, TNGreat
Our service techs have all been great. But for all the labor and pats spent by you on our 10 year old dishwasher could have bought enough a new dishwasher! Let's see how long it lasts this time!
Greg J,
Edmonds, WAIce dispenser motor
The replacement part was delivered within two day. Technician was very professional doing the installation .
Delois L,
Hattiesburg, MSMy refrigerator
Mr. Parson is very knowledgeable in knowing how to repair my refrigerator. He explained the repair process in detailed and he never talked over my head. Mr. Parson made sure I understood everything he was doing. I highly recommend Mr. Parson.
Melissa M,
Aberdeen, MSGreat Service!
Eric was great! He was patient and nice, and fixed our problem for us. Appreciate his expertise while being friendly, and he made sure the area was clean before he left. Thanks and great job!
Philip B,
Warren, OHService tefidgerator
He was fantastic Very helpful and knowledgeable Only issue we have is he could not fix the refrigerator and we still got charged the full fee Dose not seem right
Keith O,
Whittier, CA