Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.4K
Average Rating
4.7/5
Review
Harold was very professional and knowledgeable about his work. He is also very cordial and easy to work with. He is an asset to Sears home services. However, I will never use Sears home services again because the labor fee is outrageously HIGH!!!
Judd N,
Midwest City, OKRefrigerator repair
Scott promptly diagnosed the problem and repaired the refrigerator. Completely satisfied with his work. Thanks
Dennis M,
Ozark, ALGary was great, warranty experience, terrible!!
I had two techs come, they were nice and professional. Getting them there was the problem. Filing the claim and getting straight answers was a disaster! The right hand had no idea what the left was doing. I would get text and then emails that said the exact opposite! Three appointments whare no one showed up. Was a horrible experience!!!
Gina F,
Cedar Grove, TNExcellent oven repair.
Isadore was on time and new exactly how to repair my oven. He is also friendly to chat with.
Gail S,
Homer Glen, IL,?
The technican came on time, found the problem and did the repair He also gave me the defective parts đź‘Ť
Joan M,
Riverside, CAOUTSTANDING
Please share the below with Mr. Benjamin Bradley. Sears having a member like Mr. Bradly makes a huge difference with his experience. I liked the way he got to work and analyze the problem with my refrigerator. I appreciate his hard work, and attention to detail. It is evidenced that your selected Sears technician are true professionals and consummate role model worthy of emulation by their peers. Mr. Benjamin Bradley accomplishment is a combination of devotion to his job with sears, perseverance, personal motivation, dedication and incredible work ethics. Oustanding Sears member and provided outstanding customer service. Mr. Benjamin Bradley epitomizes what customer service is and should be. Mr. Benjamins bradleys hard work, dedication, and commitment is evidenced that Sears strive to create in each Sears representative. Thank you for sending a professional to take care of my refrigerator. Please pass on my thanks to Mr. Bradley.
Antonio S,
Mcdonough, GATechnician was great but….
The technician was great however, it took 4 appointments before the repair was completed. The first appointment was diagnostic and parts ordered. The next appointment the technician never showed up and I got a text 40 minutes before the 5pm window expired. Rescheduled again and again, after waiting all day, no technician and again rescheduled. Finally, the technician came and made the repairs. Each appointment is an 8am to 5pm window so each day was a wasted day. And there was no compensation for my wasted time. Not very good customer service on that end.
Pamela R,
Belle Vernon, PAThumbs up for Nico G
Nico G is very personable and knowledgeable. He came in and quickly found the problem.
Ray C,
Inman, SCVery Profesional and Thorough
Calvin was in and out in no time. Friendly,Profesional and answered all my questions. Im Very Happy with the Service I received
Cinder C,
Kalamazoo, MichiganJoe is great
We have had multiple scheduling issues. The Sears Samantha system is awful and has cancelled my timeslot multiple times. I have cried on the phone with customer service. it is HORRIBLE. It took me 4 months to get this problem resolved. Joe has stepped in to make it right. He has sorted out our appointment problems and been there for us. Both he and Anthony are the best. These technicians are the only reason I don't drop the Home Service. Side note: Fix the issue with cancelled appointments due to "parts delays" that are not at all delayed and you might have a good service here.
Trish C,
Ridgely, MD