Electrolux Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.7/5
He's great
Really on top of it. Went out of his way to figure out the problem
Rose A,
Brooklyn, NYExcellent service
Excellent service, communication and support. Provided same day service as advertised.
Brett R,
Ankeny, IAGarth, the service guy was a good as it gets!
He let us know where he was on his route, no surprises. When he got to the house, asked a few important questions, and got to work. He discovered that I really didn't have a problem. What I thought was broken was by design and working well. I'm not excited by the ai thing that I had to deal with before Garth to my house. It was like trying to communicate with an idiot.
Daniel D,
Boca Raton, FLThank you
I appreciate the great service and getting the dryer up and running.
Eric S,
Jamesville, NYSears Protect Service Call
Very polite on time did a good job! Clean the area after installation.
Margaret W,
Atlanta, GArepair dryer
He was very friendly. Helped us correct the way we were using the dryer for small loads so they would dry.
Robert P,
Blackfoot, IDGreat technician
It was slow in getting parts and finished. Tech was great
Dana E,
Harrod, OHVery friendly and knowledgeable
Jorge was wonderful! He called 30 minutes in advance, arrived on time and finished quickly while still giving me tips to help improve the dryer performance. Thanks Jorge!
Emily C,
Aptos, CANo Service provided as parts not available
Michael is an excellent technician and has serviced our appliances in the past. He kept me informed each step of the way and is always professional and courteous. That said, I am very concerned about the new appointment system that SEARS is using. First, my parts never arrived and are actually unavailable. This appointment therefore was a massive waste of everyone's time. You are unable to contact a real person even when calling the customer service number on the appointment notice. Appointments are always between 8am-5pm and the system does not update to narrow down a time, so you must wait the entire day (sometimes after 5pm). Technicians are only given the appointments as the AI "robot" drops them into their cue, so they do not even have a heads-up to give to customers. Since SEARS can charge a service fee for missed appointments, this is very frustrating. As I said, since the repair parts we're unavailable, this became a waste of everyones time. I truly appreciate Michael keeping me updated as I am still waiting to hear from a Sears representative to determine the next steps under our warranty.
Brenda K,
Hubert, NCEletrolux washer
He was thoughtful & knowledgeable, a good experience. Thank you
Mary L,
Tucson, AZ