Electrolux Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.7/5
You have internal issues
1. Came last week. I had specified that I would let in remotely. They didn't call and just left 2. Came couldn't track down parts left and said I would be contacted. No Contact 3 Reschedule through 2-10 because you won't let me contact you. Came yesterday. We were here rang door bell waited 20 sec and left. We have it recorded on camera. 4. Said you were coming out today at 11:44 AM. It is 3:44 now and you are asking me to rate your service 😳🤪🤪🤪 ARE YOU COMING OUT TODAY? I have so much time invested in this and I still have no ice maker. Your system doesn't work and you paid this employee to come out and lie to you that he tried to contact us. AGAIN ARE YOU COMING TODAY?!!!
Peter M,
Brigantine, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754704316368
Rude and Unprofessional
Brandon was very rude and unprofessional during the repair ! Please do not send him back to complete the repair!!
Samsusan R,
Corcoran, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754352357628
I will not use Sears Home Service again
The technician arrived two hours late. There was no way that I could ask customer service what was going on. He did a fine job -- but I hate having to wait around because there is no way to speak with a human at Sears.
Ronald G,
North Kingstown, RICustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1753392708565
Unprepared
Technician was very pleasant but that is only worth one star. The service receives zero and I should have refused to pay. I will be disputing this. Apparently the part that had to be evaluated was in a 'box' under the fridge. It was too large to slide out but I was told that if the fridge needed to be lifted or tilted up so the box could slide out that way. That made it seem as if this method has been utilized before. However, I was asked if I had jacks or something to prop it up. Why wasn't this in the service van? I did not have these things. So...that was never evaluated. Then he pulls out his multimeter and it is missing a test lead/probe. He said your company hadn't supplied him with a new one. Then he asked if I had one that he could use. I did not. In the end NOTHING was looked at or tested!!!! The unit was unplugged then plugged back in. THAT HAD ALREADY BEEN DONE BEFORE AN APPOINTMENT WAS MADE.
Terisa P,
Salem, ORCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1752010412632
I'm
First of all you went to the wrong house the wrong state you've done this not four times you people suck no wonder you're out of business. Can't talk to a live person. Actually I'm glad you did go out of business so it's very sad for the people that lost their jobs
Carol S,
Fort Myers, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751406513445
Disappointed
Never showed up. Trying to repair done for the last three weeks. Had the part. Only to have several reschedules saying that the part had not arrived.
Ronald G,
Dekalb, ILCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750802009373
THE TECHNICIAN WAS ROGER. Not Lorne
This review is not for Lorne. It's for Roger who messed up my washing machine royally! I will have to make another appt to fix what Roger broke! Please send someone else next time
Zora N,
Foothill Rnch, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749590799094
Freezer not working
Ripoff, did nothing but tell me it's not working (wow already new that) collected their 138 dollars and left. I would not recommend this company to anyone
Mike G,
Alachua, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747864368885
Technician did not show
We were quoted a timeframe of 8-5 for the fridge repair now that we have the model number. We took off work, however no one ever showed to repair the fridge. The status tracker showed "1 stop away" then it went to tech has arrived. We received an email stating the order was inprocessing to be approved. I'm confused however this was a waste of a work leave day.
Robert M,
Yelm, WACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1747863142178
Wrong time
Email said time was 2:55 4 pm and he said he had to come now
Tommie M,
Summerville, SCCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1747172387604