Electrolux Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.7/5
I e maker repair
It isn't fixed. After three visits by Sears technicians it is not fixed. Waiting for parts. I am not happy with the procedure Sears uses. Different technicians every time. They don't have knowledge of what the technician before them did or ordered. Parts show up at my home from somewhere and o have no idea what they are. I am willing to pay Sears as the professionals but it doesn't seem they are. Why such a screw ball,way of conducting business. I was entering a service agreement but after this experience I don't think so. I will see if they finally see if they get this done correctly. The technicians seem Good but the communication with Sears seems awful. Brian G. Was conscientious and did a good job but it isn't right! What's next Sears? Three more visits? More money? Are you the professionals I had hoped to hire?
Arthur T,
Columbus, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1730582960339
Dryer Repair under Service Protection Agreement
I understand that the extreme delay might not be Charles fault. He did not arrive until approx. 7:03pm and left approx. 7:46 pm when our window was between 8am-5pm. He seemed angry about the repair and left piles of lint on the floor in the laundry room. Complained that these types of houses do not have proper ventilation for dryers and left angry.
Brian K,
Scottsdale, AZCustomer service response - Dear Brian thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729028798876
Electrolux dryer repair
Though my dryer is functional it is not in its original state. The technician failed to put the top to the dryer back on correctly and it is clearly missing at least one fastener/ screw
Ivan H,
Broadalbin, NYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1725138931338
Need to fix my washer
You did replace pump that was ordered but as soon as you left the machine was back to original problem. It's not putting water in machine and back to E11 code it just won't work
Debbie W,
Richmond, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706049617029
Not impressed
Our fridge is 11 years old and wasn't cooling. He didn't have an exact answer for what our issue is, possibly condensing fan. Said it most likely won't cool to 37 degrees but should cool. So far, it's not cooling at all so a wasted 150.00
Kevin V,
Harris, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705962632393
Tech with no knowledge w/this brand
I think the tech has not experience with Electrolux. He did not try to fix the problem. Vivían C.
Vivian C,
Weston, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1705012233716
Not satisfied completely
He couldn't find the part to replace the defective door lock so the self cleaning function would work. He stated that there is an increased risk of damage to the oven if the self cleaning is used due to the high temperature needed. I'm not sure if this is true.
Wicke T,
San Andreas, CACustomer service response - Dear Wicke thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705012234578
Fixed the problem, but no co.munication
The technician never called when he was on the way. The original appointment was 8:40am, and he showed up at 5:20pm, and ordered me to empty the fridge. But, he did fix it very quickly.
Melissa,
Massapequa, NYCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1699131149789
Electrolux
Poor attitude. Negative on my unit and extremely unprofessional. Joe was not here today, but the dishwasher is still not fixed and giving off same I30 error code. Please suggest replacement to Electrolux. Not repairable it seems. Thx
Patricia N,
Rochester, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694554553979
Person was polite but service was not good
I asked the service because the dryer was making noises but was working perfectly. When the technician came, he said it was bc was dirty. I authorized the service to clean but at the end of service, he said he didn't know why, but the dryer was not working. He ordered a component and came to fix it, but at the end of service he said same, he could understand why, but the dryer was not working. He asked another component and finally the dryer was working. But this time he said "the pipe connexion" was not good and he could not leave totally connected. I questioned bc it was perfect when he came and he did not mentioned…. He tried to said that was like this when he came but It not was, it was perfectly connected. He took the pipe out to fix the dryer. I asked to leave it the way it was when he came but he said was not possible for his body condition he could not do it better, and also bc he did not have tooling for that. And I need a solution from the company to fix the pipe and leave the way it was, totally connected. Technician has to leave everything same conditions he found , can't fix something and damage other part.
Sandra Barbosa,
Novi, MICustomer service response - Hi Sandra, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691183614856