Electrolux Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.7/5
Mr. Smith
Technician was good at diagnosing the problem
Raymond S,
Haughton, LAIssue not completely resolved
We had watched a video and had successfully self diagnosed our issue as a clogged coin trap on our washing machine. We are not experts, but Jason concluded it was a bad drain pump which would have taken 10 days to get the part in for. We asked that he check the coin trap, and sure enough. That was the problem. Jason did not clean up our laundry room well, and the washing machine is leaking slightly since his repair. Someone will have to come back out and fix it.
Amy W,
Lakewood, COHome Appliance Repair
The technician (the tech was 4 star) was very helpful but the overall Sears Home automated scheduling app/program was terrible (this was a 2 star). It was almost essentially impossible to actually talk to anyone about nuances of the service date and time until they came to the house in an 8 hour window.
Jonathan S,
Lincoln, NEWasher and dryer
Fair at communication. Should have been able to talk to me when I was on the phone with my dad and my dad asked for him to talk to me and he didn't.
Lisa/rick M,
Las Vegas, NVWe now have no water or ice
Noah seemed like a knowledgeable tech, and he worked efficiently, but we just discovered that we now not only don't have ice, but we also don't have water. I think he forgot to turn something back on.
Linda S,
Richardson, TXReview
He had muddy shoes. Didn't clean up his mess. Didn't check to confirm washer was repaired.
Mona C,
Hattiesburg, MSincomplete
while he fixed the main issue, he tore up the exhaust ducting and then didn't re-connect it. this is the second time he's left work unfinished the last time he didn't screw the top of a dryer back on.
Christopher W,
Staunton, VAJob got done
Less than a month ago the same company replaced the motor in my washer. Idk if they had to remove the bolt that holds the drum but I imagine they did. When the tech came today all he did was tighten the bokt which could have been due to the last repairman not tightening it back
James S,
Atlanta, GAFront load washer.
Thankfully, Jerel cleaned our plugged main drain and restored water flow to our washer. We had neglected to keep it properly maintained. Unfortunately, after he left, I realised the rubber main boot ports and crevisses were completely inundated with slimy greasy lint and residue. After attempting to clean it while in the machine, I realise it must be removed and either scrubbed in our bathtub, or replaced if we can't get it clean. I would happily have paid Jerel to remove it and clean or replace it when he was here. He didn't comment about any problem remaining, or extra cleaning needed.
Tim D,
Yorkville, ILhomeowner
showed up on time, completed job, very polite and courteous
Mary Z,
Marquez, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
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