Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Professional technician, repeatedly delayed service calls
In early Oct. we made a Kitchen (3 appliances) & Laundry (2 appliances) "Bundle" appointment. Two technicians arrived promptly as promised (7:30a) and performed cleaning & maintenance services for our refrigerator, range, dishwasher, washer & dryer. Both tech's were friendly & professional, taking time to explain recommended maintenance procedures. However, three days later the clothes dryer drum would not rotate properly, so we called for a follow-up "service" appt. The first avail. appt. was in 5 work days (too long) so I requested "before 12:30p." To my disappointment, that 5-day advance "follow-up possible poor workmanship" appt. did NOT occur on the day scheduled. My original 9:35a "RECALL (urgent)" appt. became 11:15a & then 12:45p, 4:15p & 5:45p (I only got these updates my repeatedly "refreshing" the on-line Appt. screen with my laptop throughout the day) ... with NO phone call updates at all (keeping me home UNNECESSARILY all day & making me miss work). Even worse, the reschedule was NOT the next day... it was 2 days later! Again, NO PHONE call explanation of any kind... so frustrating to have no working dryer for 7 addit'l days! Even more disappointing was the lack of (1) urgency and (2) communication for my non-operational dryer!!! Two days later, my 10:30a appt. was again delayed (NO text or phone call notifications), this time until 12:05p & then "1:35p"... although Gregory arrived at 12:53p and apologized for being late (he saw my "before 12:45p request, not realizing that was actually for the first follow-up appt. two days before that never happened). Gregory was very professional and thoroughly inspected the dryer to identify possible causes for the dryer drum to not rotate properly. I was very pleased with Greg's follow-up visit and personalized attention. Overall, I was VERY disappointed in the need for a follow-up visit, the lack of ANY phone or text notifications when (repeated) delays occurred... on both "follow-up" days.
DM,
Ballwin, MOExcellent service
We were very impressed by Eric's professionalism and efficiency. He was a pleasure to deal with.
Mary H,
Magnolia, DEWork on my dryer by Shaun G.
Shaun was very nice to me , he went over my dryer and told me I needed a part that was not made any more .I was given the part number so I may look for one that was repair . He told me he can come back to put it on if I call you .
Carol M,
Elkhorn, WIDryer repair
Benjamin was super friendly and quickly diagnosed and repaired the issue with our dryer
Robert,
Portland, ORExcellent
Our technician was thorough helpful friendly and fixed the problem. Thank you!
Miriam G,
Tarzana, CAService provided by Robert K
My technician was terrific! Sears MUST GET ITS DISPATCHING ACT TOGETHER, HOWEVER. There is no excuse for me to reserve an 8:00am-Noon appt window, receive an email at 7:21am on the day of service telling me that I'm next on the list and my technician should arrive 8:15-8:45am and ultimately be pushed back further and further until he eventually is expected to arrive 1.5 hours past the end of my window. THERE SHOULD ONLY BE ONE DISPATCHER PER TECHNICIAN PER APPLIANCE SPECIALTY - AND PREFERABLY THAT DISPATCHER SHOULD HAVE A KEEN WORKING KNOWLEDGE OF THE SOUTHWEST MICHIGAN AREA WITH MORE ACCURATE TRAVEL TIMES BETWEEN APPOINTMENTS. Sorry for raising my voice here, but this is simply common sense and efficiency of staffing. Again, Robert was terrific!😊
Michelle A,
Portage, MIDryer repair
Juan and associate were very helpful. They repaired what they knew and then indicated several things they could do that would be helpful and preventative. Did not rush the job.
Nancy C,
Riverside, ILDryer Service
On time. Good service. Went extra mile Nice guy. Thanks
Gary E,
Walnut Creek, CADryer
Rating 5. I appreciate his knowledge and experience which was shown regarding my question on why the dryer takes more time to dry my clothes and towels. He checked outside and found the vent to be okay. He then explained another way to set the timer which will ensure they are dry, without necessarily adding more time. This is something he does with his own dryer. He also provided a dryer vent, although he stated he was not made aware that I needed one, by checking in his truck.
Cheryl W,
Chicago, ILSamsung dryer repair
Your AI customer service is the lowest I can rate it. But the service tech did a very good job on the repair and cleaned the machine well.
Joseph W,
Daleville, VA