Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Great Service from Thomas
Thomas was very considerate, calling in the morning to let me know his arrival time, and then right before his arrival as well. He was very quick to diagnose the issue with our dryer and was very helpful and processional overall.
Samantha L,
Portland, MEFast, Friendly and Able Service!
At 8:15am I called Sears Home Repair for service on my Maytag dryer. Within just a couple hours, Albert, a very capable repair man appeared at my door, repaired my dryer and was gone! Excellent service, thank you very much.
Cherry H,
Bandera, TXDryer belt
Kenneth was wonderful. He was right on time. Answered my questions, and knew what he was doing. Very pleasant. He was quick and neat and made sure I was satisfied. Very pleasant experience.
Heidi S,
Aurora, ILAmazing Service
Frank is amazing! He was very clear on the scope of work, the repair needed, and the big picture of maintenance.
EF,
Thousand Oaks, CACourteous and efficient. Everything fixed and good to go in.
Conrad was great. Would def recommend Sears based on his service.
Ann E,
Sacramento, CAGreat service!
Ian diagnosed and promptly repaired the problem and then gave me a great maintenance tip to maintain smooth functioning of an older machine.
Jon L,
Providence, RIGreat Technician
Alessandro was pleasant, incredibly efficient and tidy. He also offered good advice for routine maintenance for longevity of the appliance.
Pieter B,
Oakdale, NYDryer repair was easy and expertly done.
Gary Boos was fully prepared, informative, patient and thoughtful. He repaired our dryer heating filament quickly and it works great! He assisted us in our warranty application and was very helpful. Many thanks.
Ken C,
Clovis, CAProfessional technician, repeatedly delayed service calls
In early Oct. we made a Kitchen (3 appliances) & Laundry (2 appliances) "Bundle" appointment. Two technicians arrived promptly as promised (7:30a) and performed cleaning & maintenance services for our refrigerator, range, dishwasher, washer & dryer. Both tech's were friendly & professional, taking time to explain recommended maintenance procedures. However, three days later the clothes dryer drum would not rotate properly, so we called for a follow-up "service" appt. The first avail. appt. was in 5 work days (too long) so I requested "before 12:30p." To my disappointment, that 5-day advance "follow-up possible poor workmanship" appt. did NOT occur on the day scheduled. My original 9:35a "RECALL (urgent)" appt. became 11:15a & then 12:45p, 4:15p & 5:45p (I only got these updates my repeatedly "refreshing" the on-line Appt. screen with my laptop throughout the day) ... with NO phone call updates at all (keeping me home UNNECESSARILY all day & making me miss work). Even worse, the reschedule was NOT the next day... it was 2 days later! Again, NO PHONE call explanation of any kind... so frustrating to have no working dryer for 7 addit'l days! Even more disappointing was the lack of (1) urgency and (2) communication for my non-operational dryer!!! Two days later, my 10:30a appt. was again delayed (NO text or phone call notifications), this time until 12:05p & then "1:35p"... although Gregory arrived at 12:53p and apologized for being late (he saw my "before 12:45p request, not realizing that was actually for the first follow-up appt. two days before that never happened). Gregory was very professional and thoroughly inspected the dryer to identify possible causes for the dryer drum to not rotate properly. I was very pleased with Greg's follow-up visit and personalized attention. Overall, I was VERY disappointed in the need for a follow-up visit, the lack of ANY phone or text notifications when (repeated) delays occurred... on both "follow-up" days.
DM,
Ballwin, MOExcellent service
We were very impressed by Eric's professionalism and efficiency. He was a pleasure to deal with.
Mary H,
Magnolia, DE