Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Great Service
Roger was very friendly and very efficient thoroughly checking out what the problem was with my dryer. He fixed it and it works great! Thank you for everything Roger!
Jenny T,
Foothill Ranch, CAExcellent service
Excellent service
Jeffrey N,
Auburn Hills, MIClient
He is experienced , polite, helpful and cleans his work area efficiently.
Jovitita E,
North Wales, PADryer
Good work!! In and out under 15min, fuse inside of dryer was dusty
Pamela R,
Whitesburg, TNPleasant and professional
Eddie was friendly, pleasant and easy to work with. He did an excellent job on our dryer. We appreciated his professionalism.
Dana S,
Wahiawa, HIDryer\Washer
Anthony did a fantastic job when he arrived—he was professional, knowledgeable, and left everything clean. I truly appreciate his hard work and dedication. However, my issue is with Sears and A&E's scheduling and service process. I'm given a time window of 8 AM - 12 PM or 1 PM - 5 PM, yet the technicians often show up hours late or not at all. Worse, there's no call, email, or text informing me that my service won't be completed or that I need to reschedule. Instead, I only receive a rescheduling notice after 5 PM, and when that happens, I'm pushed to the bottom of the list rather than prioritized. This isn't a one-time issue—it's happened repeatedly. At one point, I was rescheduled five times in a row (back-to-back-to-back-to-back-back!). That level of disregard for a customer's time is beyond frustrating. It's disheartening because Sears once had a strong reputation for quality service and reliability. Unfortunately, since the company's decline and bankruptcy, things have only gotten worse—especially after COVID. My Master Protection Warranty expires in May 2025, and I have no plans to renew it. It's a shame because there are great technicians out there who do their jobs well, but they're being let down by a broken system. I've seen too many hardworking techs leave because of poor management and customer service practices. Sears needs to fix this if they want to regain trust.
Juan L.,
Chula Vista, CADryer issues.
He was very informative. Recommended to shorten the exhaust duct for better air flow.
Lino D,
Corp Christi, TXService
Steve gave excellent service and was courteous and kept me informed about his arrival. He explained the problem located and was helpful with the maintence of my dryer . Steve is a star employee he was great!
Janice Pugh,
Denton, TXDryer repair
Your technician was professional and knowledgeable on the repair of the dryer. He was courteous and lefted the laundry area clean and the dryer working.
Mike G,
Huntingtn Bch, CAGreat
Very professional. taught us something new today about our dryer.
Kezia P,
Ozark, AL