Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Level our dryer
Sonny did a great job. He leveled our dryer which kept "rocking" when drying clothes.
Penny W,
White Hall, ARTitle ok
Abdailslam was courteous and timely, he explained everything he found of issue and provided photos so we could see on both visits. He ordered the parts that came quickly and was able to fix the problem within 2 days. He set up the appointment before he left so we knew when it'd be fixed. One thing that annoyed me, not about him, but I got 3 or 4 auto calls reminding me of the initial appointment and some id answer and it wasn't responding ….id prefer a text - one would be sufficient. On the day he came to fix it, again too many calls that were not responding to my voice and either cut off or ..it was totally annoying bc I was working outside and had to take off gloves to answer. …the cost to repair was pretty costly and we could have bought a new one, but know new ones w computers often have costly fix's too.
Karen M,
Dearborn, MIGood - too expensive
Initial contact was the Sears worker who looked at the problem and ave a quote. FAR too much emphasis on Sears ongoing repair subscription. The estimate was MUCH more expensive than I expected, and actual repair was too much later, with complex FedX mailings, etc., over a se eral-dy period. The two workers were competent and efficient. Repair took about 45 minutes. The total cost was mUCH larger than I expected. Should I need any later household repairs, I'll search for independent repair persons. The dryer is working wwell, and we'll see about the endurance of the repair.
Charles C,
Wagoner, OKDryer repair
The timeline response was acceptable Jose is an excellent human being and technician.
Nelida V,
Mayaguez, PRBetter than the Best
Only one in Sear appliance repair that would go the extra mile to order parts, and complete the repair. Order parts for full repair that the former 1st, tech on his fourth visit wouldn't put in correctly. Prior tech - total waste of my time. One the fifth visit, 'Willa' as in the third visit ordered, and now #5 reordered, and on the #6 visit, totally (with great thanx), totally tore down the machine, replaced the expired parts, that the 1st,2nd,4th visit tech wouldn't do. With great appreciation for the clarity, direct service, very kind in understanding the misapplication of Willa's first parts order, and those omissions that still on the 5th and cured with the second set of like/same prior ordered parts, actually installed was needed. She had the backbone, knowledge and skill to do the repair task at hand completely, quickly with finally. After a total of six (6) visits by Sear's Appliance repair tech who sprayed WD40 twice, did an incomplete repair on visit #4. Willa said from visit #3 replace a bearing in the dryer, ultimately Re-Ordering, and doing the final, (my last and successful), #6 visit correctly completing the task. With thanx and much appreciation, my dryer works great. As for the former tech and his three former visits, Train that guy on how to do his job. If in the future, I have problems, I will insist, that guy never, ever enters my home for a repair! That bad, and she's that great! GOT IT !
Maggie S,
Santa Fe, NMService
He was very nice but he could not clean the vent to the dryer. He said I would have to call someone else to clean the vent I was disappointed that my problem could not be fixed.
Sharon B,
Lake Winnebago, MOFIVE
Fine person to work with. My husband and I are glad we met Ben.
Johnnie E,
Georgetown, SCOutstanding communication!
Bret was courteous, timely, and professional. Would definitely use his services again.
Selia E,
Ashland, ORAmazing Helpful Professional
Mark is definitely an asset to your organization. I am so grateful for his experience and dedication to doing good work. Thank you, Mark.
Raven S,
Killeen, TXService
Very professional and courteous. Respectful of my home. And efficient!
Erin H,
Chesterfield, MI