Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
5 Star
James was quick and Professional. He had the repair done in a little over an hour.
Jan L,
Las Vegas, NVDryer repair
Very nice man, listened well, made my dryer run like a clean new dryer! So nice!
Karen D,
Valparaiso, INSamsung dryer
Excellent tech, knowledgeable and professional!!! Great guy, very polite and on time!
Laurel A,
Cottage Grove, OR5
Very knowledgeable and polite. Thank you for your prompt service. Joe McClure
Joseph M,
Painted Post, NYM
Excellent, very professional
Susan B,
Mulberry, FLAppliances
Tom took time to explain the problem to me. He was very professional and pleasant. I would like to have someone like Tom work on all my home repairs.
James B,
Roeland Park, KSHonest
Joshua was there at the beginning of the repair window, was quick and up front about the repair and options.
Chris W,
Concord, CABob was great
The problem I had when I first called in for service. They asked me for the serial number make and model of my dryer. Which I sent in. I was told if I did that the repair man would be able to bring the parts that I needed and fix it on the first trip. When the service man showed up the first time, he did not have any of that information. So he had to order the parts which he did when he was here and he also scheduled a return visit to install the parts. But he's never showed up for the appointment so I sat around for four hours waiting. I called in to let American home shield know and they rescheduled another appointment. I was given a four hour window and after 2 1/2 hours I got a text saying they had to reschedule again. So I had to sit around for another 2 1/2 hours. I thought maybe after that and the third appointment I might get serviced first that day, but did not waited another 2 1/2 hours for him to show up. Bob did show up and fix the problem. Bob was great. But he did have to listen to make a complain about a home shield Sears experience.The other upsetting part of the appointment was I kept getting emails and text asking me if I wanted to cancel my appointments, asking me if the job was completed yet. And the people that I talk to when I called in we're fine except I really had a hard time understanding them. Hopefully you can do something about your automated answering service because it's not great. Thanks. The job is complete. The dryer works and Bob was great.
Joepat D,
Novato, CARoosevelt (technician) was the best
He was able to diagnose and repair quickly. The parts that we waited forever to arrive, none of them were what is needed to do the repair. Luckily he found the issue and had the part on his truck to fix it. I had 4 previous appointments cancelled with NO notice. Roosevelt was the ONLY one who ever took time to let me know he was on the way. Sears need more like him.
Tammy H,
Murfreesboro, TNOrdering parts
Who ever ordered our parts didn't do so well, 4 technicians later still had to order seals for my dishwasher when ordering the sub pump .. so 1 month later still no dishwasher....
Frederick S,
Bullhead City, AZ