Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Dryer repair
Cortez did a fine job with the repair. Sears was able to respond to the Friday night call for support on Monday morning, two and a half weeks earlier than a competitor. The only critique I would offer is that the scheduling communication system needs a lot of work. Most of the appliance repair providers seem to be able to pinpoint 2 to 4 hour time blocks for service. With Sears it was 8AM to 5PM, with more precise times as the service drew near, which tends to tie down the customer for an unspecified period of time.
Eugene P,
Madison, ALGreat Experience
The service call with Jamal was great he was very helpful , understanding , professional.
Danyelle H,
Shreveport, LADryer Repair
Brett was friendly, knowledgeable, professional and got my dryer repair done the first time. Thank you Brett 😊
Gloria A,
Churchville, NYHelpful and did a good job
Helpful and did a good job! Made the process easy!
Caridad B,
Metuchen, NJKnight
He was very polite, and helped me with my dryer. He went above and beyond.
Marlo K,
Hanson, MANumerous cancellations
The diagnosis and repair went well. However, our appointment was cancelled 3 different times leaving us without a dyer for 3 weeks. There is no way to talk to a human, every phone call leads to a robot which just leads to more frustration. Customer service rates a zero.
John H,
Linden, MIReview
Doug was great and professional. Very efficient and knowledgeable. Thank you
Bradley S,
Amarillo, TXMrs N a Grateful Client
Mr Veaceslav was AMAZING!!! He is VERY knowledgeable. I am always curious and ask questions. Even though he is the expert, he answered thoroughly the questions I asked him. He is smart, kind, polite & respectful. He is the reason I signed on with Sears Home Appliance Plan.
Carol N,
Nashville, TNDryer repair
Identified the problem with my dryer quickly and was able to fix it quickly too.
Veronica O,
Nampa, IDSteven was fine; Sears was not
I have no problem with the service that Steven provided in repairing our Maytag dryer. However, the dealings with Sears Repair was something else. We had 6 scheduled and rescheduled appointments because Sears could not coordinate the arrival of necessary parts with the arrival of a service person. In one instance, Steven came back to our house to place the order for the parts and found out on his next scheduled visit that those parts had been cancelled. That meant another week of waiting. Poor communication between the service people and the office and parts department. Something needs improving. I hope not to have to use Sears Repair again.
Ann S,
Lake Havasu City, AZ