Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Kenmore dryer technician
Am pleased with the technician that worked on our Kenmore dryer.
Maria H,
Adelphi, MDJulio the technician was great; the AI was horrible!
Julio, the tech, is the only positive in my experience with Sears! He was GREAT! But the lead-up to his visit was disappointing/frustrating/maddening. I made my appointment one week ago for today, 8a-12noon (one week later): easy! I then received at least one to two texts per day confirming the appointment, which I did each time. This morning at 4:43AM, I received yet another text, stating the tech will inform you on the morning what time he/she will arrive. There was no contact. At 11:30, I ATTEMPTED to call Sears to find out what was happening. There was NO REAL PERSON to talk with & the bot choices weren't relative to the no-show. I received a call around 2:00PM from Julio, stating he had received the work order & would be over shortly. Not only were his technical skills excellent., his customer service abilities were exceptional. He should be teaching your AI models! This was one of the most frustrating repair scheduling experiences I have ever had! I am willing to give you more detail, if you want to improve your non-human experience.
Mary B,
Pacific Grove, CAExcellent
Came, fixed, left. Too can't ask for better! Thank you.
Steve Z,
Raleigh, NCProfessional and knowledgeable
Great technician! Explained what he did and why he had to do it.
Alfreda B,
Bessemer, ALBrent's service
Brent is very good. He is knowledgeable and fixed the issue quickly. The real problem is dealing with Sears customer service. Their phone system is all AI. Their website is equally bad. When you finally get to talk to someone, they just read what you already know from their website. It's absolutely terrible.
John M,
Mt Pleasant, PAGreat
Anthony has so much knowledge of his job. He took the time to explain the why he was doing what he did. I just want him for taking the time to get my dryer working again. He was punctual and that was important for me since I work close to my home. Thanks again for such a great job.
Cynthia F,
Marietta, GADryer repair
Repairman was friendly, explained the repair in terms I could understand
Joseph A,
West Babylon, NYFast and efficient service
Darryal completed the cleaning of my dryer quickly and efficiently. It was a pleasure having his expertise for this work.
Deb C,
Cincinnati, OHGreat Work!!
Rodolfo was amazing! He was very knowledgeable about the dryer and was quick to diagnose the possible issues and get to the root of the cause! He had our dryer up and running again in 20 minutes! Thank you so much!!
Sean V,
Los Angeles, CAVery knowledgeable
Kind, efficient, super knowledgeable and problem resolved. Great SEARS/AHS EXPERIENCE
Toddyvonne L,
Weaverville, NC