Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Knowledgable
Dwayne was extremely knowledgeable. He clearly communicated the issue and shared valuable information about the dryer. If all repairman excited his knowledge & professionalism, you'd have many more satisfied consumers. Thank you, Dwayne.
Grace T,
Marietta, GAClothes Dryer Wouldn't Start
Jonathan was very knowledgeable and polite. He explained everything he tried to diagnose my dryer problem, ordered the parts and fixed it.
Roy V,
Raleigh, NCGood experience.
The process was seamless. Easy online scheduling. Technician was on time and professional.
Tracy K,
Granite Falls, NCPerfect
Perfect. Arrived on time and fixed the issue quickly. Thanks
Tim L,
Verona, PAThe best!!
We appreciated Brandon's knowledge and professionalism and couldn't have had a better repair experience!
Manuel P,
Kingsland, TXCheck filter light still on
Good day The dryer is working however the check filter light is still on. I am not going to pay anything as was very costly for the first repair. Should this be addressed at no cost?
Phyllis S,
Gilboa, NYDavid provided excellent service, Sears AI & chatbot didn't
Sears AI and Chatbot set up appointments, but failed to notify David. When he finally was notified by someone of our appointment, he came out and diagnosed the dryer. He ordered parts. The parts arrived. David did not - because the AI/Chatbot didn't notify him. We tried calling, we tried chatbot, and were given new appointments, and David was never notified. After 3 missed appointments, the AI informed me there were no appointments available in my area. Efforts to speak to a human were not successful. The chatbot denied that I had a service contract (I do, had just renewed). In a desperate attempt to get my dryer fixed, I filled in the form and agreed to pay for the service call. Suddenly, appointments opened up. When Chatbot asked what the problem was with my dryer, I put down that it had been diagnosed by a Sears technician, parts were ordered, parts arrived, and we had 3 missed appointments without any communication via phone, text, or email. Suddenly, chatbot was willing to turn me over to a customer service agent. The customer service agent (Becky?) was able to find the service contract, the parts order, and set up a 4th appointment. I'm pleased to say the David showed up, fixed my dryer, and we now are doing laundry. David was kind, courteous, professional, and is an excellent repairman.
Susan S,
Kenvil, NJService
Don was great. Came as scheduled. Promptly repaired the dryer. And friendly. Thank you
Barbara K,
Blaine, WAGreat Experience
Adam knew what the problem was before he got to my house, he fixed the problem and gave me tips on how to prolong the life of my washer and dryer.
Nafeesah M,
Cedar Grove, TNDryer
Awesome! Punctual and fixed the problem quickly! Very nice and kind
Lsuzanne L,
Waynesboro, VA